Exam (elaborations)
2.7.3 Troubleshooting Process
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2.7.3 Troubleshooting Process
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2.7.3 TROUBLESHOOTING PROCESSQUESTIONS AND VERIFIED
RATIONALIZED ANSWERS 100%
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You are the manager in charge of maintaining desktop computers. A user reports that she can't turn
X X
her computer on. After some investigation, you find that the power supply is malfunctioning. Which of
the following actions should you perform next? - Create an action plan.
A user reports that her system is running slowly when saving files. You determine that you'll need to
upgrade her hard disk. You identify the components that are required and schedule the repair for later
that afternoon. Which of the following steps have you forgotten in your troubleshooting process? -
Perform a backup.
As an IT technician for your company, you have been notified that the Windows domain does not seem
to be functioning properly. Being familiar with domains, you are fairly confident you know what the issue
is. But just to be safe, you take the applicable time to gather additional information and to identify what,
if anything, has changed. Which of the following is the BEST next step? - Create a hypothesis.
A user reports that the projector in the conference room has display issues when it is connected to his
laptop. After identifying the cause and completely resolving the issue, the projector displays the images
perfectly both on his laptop and on the projector. Which of the following troubleshooting strategies
should you perform next? - Document the solution.
You are a first-line desktop support technician. A user reports that he cannot access several network
files. After some investigation, you determine that the problem is with a network server. Which of the
following actions should you perform next? - Determine if escalation is needed.
You've just installed a new USB card reader on your Windows computer. Every time you perform a
certain action using the card reader, you get an error message that you've never seen before. Which of
the following actions should you perform FIRST? - Check the manufacturer's website for information
about the error.
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