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USPS Exam 421 Window Clerk Practice questions and answers already graded A+ 2025/2026
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USPS Exam 421 Window Clerk Practice questions and answers already graded A+ 2025/2026
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USPS Exam 421 Window Clerk Practice1. 1 oz FC letter stamp. - ANS-Forever Stamps
2. 1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature
(if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays,
holidays for additional fee. Premier Service of USPS. - ANS-Priority Mail Express
3. 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid
pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing
zones 1-4, Dimensional pricing zones 5-8. - ANS-Priority Mail
4. 1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100
insurance, can purchase additional up to $2499.
5. Dimensions:
6. Weight up to 70 lbs,
7. 46" x 35" x 46", combination length and girth of 108" - ANS-Global Express Guaranteed
8. 1. Demonstrate openness/respectful
9. 2. Verbal/nonverbal questions
10. 3. Seek clarification
11. 4. Don't make assumptions
12. 5. Provide feedback - ANS-5 Essential Elements of Active Listening
13. 1. Never assume
14. 2. Always check understanding
15. 3. Be tolerant
16. 4. Try to listen
17. 5. Communicate why
18. 6. First barrier to any communication is "Why should I read or listen?" - ANS-6
Characteristics of Successful Communication
19. 1. Postal Funds
20. 2 Stamps, IRC, MO, philatetic
21. 3. Stamped envelopes/cards, imprinter, non-postal - ANS-Priorities of Protection
22. 1. Telephone courtesy
23. 2. Begins with a smile
24. 3. Delivery done right
25. 4. We value your business - ANS-4 Principles of Customer Experience Essentials
26. 100% of DPS 2nd pass complete. - ANS-07:00
27. 13 oz rule sticker placed on collection boxes and mail receptacles. - ANS-DDD1
28. 3 P's:
29. Personal - Appearance/Demeanor
30. Professional - Is PO inviting, clean, etc.
31. Postal - Products and Services readily available - ANS-Image Factors
32. 3-6-12 months. 3 month rental auto-pay only. If customer pays one year they get the
13th month free. - ANS-PO Box Rental Terms
,33. 4 page information sheet in different languages. - ANS-Translator
34. 50% of spoken words in 1-2 days and 25% after the first 2 months. - ANS-% Individuals
Remember
35. 6 steps:
36. 1. Be at ease
37. 2. Present appropriately
38. 3. Start with a smile
39. 4. Be open and confident
40. 5. Be positive
41. 6. Be courteous and attentive - ANS-Perfect Transaction
42. 75% of the workday is filled with multiple communication tasks. - ANS-Percentage of
communication tasks
43. 80% of collection mail should be cancelled at the P&DC. - ANS-20:00
44. A desire to improve or accomplish something. Driving force behind customer willingness
to interact with you learn products and make a purchase commitment. - ANS-Needs
45. Ability to order stamps and have them mailed directly to customer. Order forms/online. -
ANS-Stamps by Mail
46. Ability to order stamps via fax and have them mailed directly to the customer. -
ANS-Stamps by Fax
47. Ability to order stamps via phone and have them mailed directly to customer. -
ANS-Stamps by Phone
48. Ability to print labels with postage, pay postage by CC, calculate and compare rates,
standardize and store addresses, find zip codes, purchase insurance. -
ANS-Click-N-Ship
49. Account Identifier Code - ANS-AIC
50. Accounting codes used for the 1412. - ANS-Account Identifier Code
51. Accounts for unit stamp stock reserve - ANS-Unit Stamp Stock Reserve
52. Active listening technique to bring message into greater focus. - ANS-Clarifying
53. Actively attending.
54. - Face SQUARELY
55. - OPEN posture
56. - LEAN towards sender
57. - EYE contact
58. - RELAX while attending/listening - ANS-S.O.L.E.R.
59. Adminstrative Support Manual - ANS-ASM
60. Affix placard to MTE transport. - ANS-HAZMAT Identification
61. All except Passport fees. Cannot be immediately reversed, must use PS3533 for refund.
- ANS-DC Accepted
62. All mail weighing over 13 oz, bearing only stamps and not presented to a retail counter. -
ANS-Anonymous Mail
63. Allows customer service representatives to process many simple transactions away from
the Full-Service counter, a strategy known in the retail industry as "line busting."
Consists of an Apple iPod Touch, integrated barcode imager/credit card reader, wireless
, receipt printer and wireless label printer, allowing Post Offices to improve customer
experience and reduce cost to serve. - ANS-Mobile Point of Sale
64. Amount of cash SSA is accountable for at the Retail Floor. - ANS-$100
65. Anonymous mail blue label placed over mailing address. "Important Customer
Information" - ANS-DDD2
66. Anonymous Mail Unit - ANS-AMU
67. Application for Refund of Fees - ANS-PS3533
68. Art and technique of using words effectively to impart info or ideas. -
ANS-Communication
69. Assigned Committed Air, Fed Ex outgoing - ANS-02:30
70. ATM - method by which stamps can be purchased. - ANS-Automated Teller Machine
71. Automated Postal Centers - ANS-APC
72. Automated Teller Machine - method by which stamps can be purchased. - ANS-ATM
73. Available at designated PO for transients and people waiting to get PO Boxes, mail held
for max 30 days, unless extended by PM. - ANS-General Delivery
74. Bank Secrecy Act - ANS-BSA
75. Based on amount entered on PS3369. $10 out of tolerance stamp overage placed in
AIC057, cash AIC068.
76. $10 out of tolerance stamp shortage placed in AIC767, cash AIC 764. - ANS-Tolerance
77. Better value, presence in every community, USPS.com, competitive pricing incentives. -
ANS-What the postal service offers
78. Biweekly resource giving information on lost/stolen MO. Information can also be found in
POS/RSS. - ANS-Postal Bulletin
79. Body Movement, Facial Expressions, Personal Space - ANS-Nonverbal Cues
Categories
80. Box Rent Service Fee Due form - ANS-Notice 32
81. BSA form completed by customer when purchasing more than $3000 in MO or cashed
MO of $10,000 or more. - ANS-PS8105-A
82. Business Mail Entry Unit - ANS-BMEU
83. Buy stamps, Track and Confirm, COA, FWD, Holds, schedule redelivery, postage,
package pickup, order supplies. - ANS-Online Services
84. Can accept applications at certain USPS locations. - ANS-Passport Services
85. Can arrange for customer to pay upon delivery of merchandise, with USPS collecting
payment in either cash or check. If paid by check, the USPS will forward the check on, If
paid in cash, a USPS Money Order is issued for the value of the payment. All packages
are insured automatically against loss, breakage or theft to up to $1,000.
86. Services can be used with:
87. Priority Mail Express
88. First-Class Mail
89. Priority Mail
90. Parcel Select
91. Media Mail
92. Registered Mail
93. Restricted Delivery(only when used with Registered Mail)
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