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SSA Academy 421 2025/2026 questions and answers already graded A+
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SSA Academy 421 2025/2026 questions and answers already graded A+
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SSA Academy 421 2025/2026Postal Service personnel function under the mandate to shield and hold the mail positioned in
its:
Custody
three more than one desire alternatives
A violation of the security and sanctity of the mail is:
Failing to supply the mail
three a couple of desire alternatives
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The first opportunity of a Sales and Services Associate (SSA) to begin the client enjoy on a
advantageous word is to:
Deliver a first influence
three a couple of preference options
The form of communique which can beautify or contradict messages is:
Non-verbal verbal exchange
three a couple of desire options
The technique a Sales and Services Associate (SSA) can use to engage our clients and make
sure their needs are met is:
G.I.S.T.
Three a couple of desire options
,For a mailpiece to be considered a flat-sized mailpiece it ought to skip the:
Flexibility test
three a couple of desire options
Why is preserving the security and sanctity of the mail one of the core duties of the Postal
Service?
Instills customer self assurance
3 more than one choice options
Successful sales transactions arise while the Sales and Services Associate (SSA):
Makes an knowledgeable mutual decision with the purchaser on products/services
3 a couple of choice alternatives
What is the most high-quality way to impact client belief of the Post Office?
Provide superb customer service
three a couple of choice options
The US Postal Service is the most effective delivery carrier that reaches:
Every deal with in the nation
3 multiple choice alternatives
An prepared notebook creates a extra _______ place of job.
Efficient
3 multiple preference alternatives
How a Sales and Services Associate (SSA) conducts themselves at the job consequences the:
Postal brand
3 a couple of choice options
An lively listening method used to create a successful transaction is known as:
Clarifying
three multiple desire alternatives
One of the primary things a client notices about the Sales and Services Associate (SSA) is their:
, Personal look
3 more than one preference alternatives
The number one regulation enforcement for the USPS is the:
Postal Inspection Service
3 multiple preference alternatives
The minimum duration of a letter is what number of inches lengthy?
Five inches
three more than one preference options
The most size for a flat-sized mailpiece is:
12 x 15 inches
three multiple desire alternatives
A machinable parcel cannot weigh extra than:
25 kilos
three multiple choice alternatives
A parcel this is more than 70 pounds is:
Nonmailable
three more than one preference alternatives
Nonmachinable surcharges can be carried out to First Class letters while the item is:
Is polybagged or polywrapped
3 a couple of desire alternatives
The minimal size of a postcard is the same length as a:
Letter
three multiple desire options
In order for a postcard to be mailed it have to be:
Rectangular
three a couple of desire options
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