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CREATIVE THINKING &PROBLEM SOLVING
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NOTES ON CONFLICT MANAGEMENT,CREATIVE THINKING &PROBLEM SOLVING
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CREATIVE THINKING & PROBLEM SOLVING CHAPTER 4BUSINESS STUDIES
GRADE 12
TERM ONE
CHAPTER 4
NOTES ON CREATIVE THINKING AND PROBLEM SOLVING
2019
TABLE OF CONTENTS
TOPICS PAGES
Exam guidelines for creative thinking and 1
problem solving
Terms and definitions 2
Differences between problem solving and 3
decision making
Problem solving steps 3
Application of problem solving steps 3-4
Advantages/benefits of creative thinking 4
Problem solving techniques 4
The impact of problem solving techniques 5-8
Application of problem solving techniques 8-11
Ways in which businesses can create an 11
environment that promotes creative thinking.
1
, CREATIVE THINKING & PROBLEM SOLVING CHAPTER 4
CONTENT DETAILS FOR TEACHING, LEARNING AND ASSESSMENT PURPOSES
Learners must be able to:
• Distinguish between problem solving and decision making.
• Name/Outline/Apply the steps in problem-solving from given scenarios/case studies.
• Identify businesses challenges from given scenarios and apply problem-solving
techniques to solve business problems.
• Apply creative thinking skills to solve complex business problems.
• Explain the benefits/advantages of creative thinking in the workplace.
• Discuss/Evaluate the impact (positives/negatives) of creative thinking/problem
solving techniques, e.g.:
o Delphi technique
o Force field analysis
o Brainstorming
o Mind mapping
o Nominal group technique
o SCAMPER
o Forced combination
o Empty chair
• Explain how businesses can apply the above creative thinking-/problem solving
techniques in the workplace.
• Suggest/Recommend ways for businesses to create an environment that promotes
creative thinking.
Terms and definitions
Term Definition
Creative To be original, inventive or resourceful.
Generate To produce or create.
Creativity/ Ideas featuring new and original methods.
ICreative
ti thinking The ability to think of original, varied new ideas or new approaches
Decision-making Process of analysing a situation to identify strategies to bring about change.
Problem Experiencing uncertainty or difficulty in achieving what we want to achieve.
Problem-solving Gathering facts that include problem findings and problem shaping.
Problem-solving Various problem solving techniques which businesses used to solve
techniques business related problems.
2
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