MBA704 Exam 2 Questions Correct Answers (Verified Pass)
1. Formal organization—system of coordinated activities of 2 or more
2. Believed that authority should come from the bottom up
3. Put emphasis on importance of human element in organization - Answers - chester barnard (organization th...
MBA704 Exam 2 Questions Correct
Answers (Verified Pass)
1. Formal organization—system of coordinated activities of 2 or more
2. Believed that authority should come from the bottom up
3. Put emphasis on importance of human element in organization - Answers -✔✔
chester barnard (organization theory - historical and modern theoretical foundations)
System made up of interacting parts from external environment - Answers -✔✔ open-
systems (organization theory - historical and modern theoretical foundations)
No single best way to organize; design must be fitted to existing environmental
conditions - Answers -✔✔ contingency approach (organization theory - historical and
modern theoretical foundations)
Emphasizes innovation and creativity over adapting to change - Answers -✔✔
organizational learning (organization theory - historical and modern theoretical
foundations)
what are the (organization theory)- historical and modern theoretical foundations? -
Answers -✔✔ 1. chester barnard
2. open-systems
3. contingency approach
4. organizational learning
what are the two types of learning in learning organization - Answers -✔✔ 1. single-
loop
2. double-loop
improving organization's capacity to achieve known objectives (routine and behavioral
learning) - Answers -✔✔ single loop (learning organization)
reevaluating objectives and the beliefs surrounding them (changing the organizational
culture) - Answers -✔✔ double loop (learning organization)
what are the characteristics of learning organization - Answers -✔✔ 1. presence of
tension
2. systems thinking
3. culture
creative tension (motivation to learn)
(learning organization characteristic) - Answers -✔✔ presence of tension
, shared vision and openness to new ideas
(learning organization characteristic) - Answers -✔✔ systems thinking
high value places on process of learning
(learning organization characteristic) - Answers -✔✔ culture
employees simply react to environmental changes with standard responses leading to
short-term solutions - Answers -✔✔ adaptive learning (organization behavior in
learning organization)
employees examine effect of decisions and change behavior as needed - Answers -
✔✔ generative learning (organization behavior in learning organization)
what are the three cultural values in a learning organization? - Answers -✔✔ 1.
Everyone has useful ideas and closest to problem usually have best
2. Learning flows up and down and new ideas are important
3. Mistakes are learning opportunities
traditional vs. learning organizations - Answers -✔✔ traditional vs. learning
organizations
Creation or reshaping of the organization's structure - Answers -✔✔ organization
design
Improves coordination and communication - Answers -✔✔ horizontal design
what are the principles for horizontal design - Answers -✔✔ 1. Organized around
workflow process, not the task
2. Flattened hierarchy and use of teams to manage everything
3. Team performance rewarded
4. Customer satisfaction as driver of performance
5. Supplier and customer contact maximized
6. Fully informed and trained employees
Core competencies such as product design and marketing kept in house - Answers -
✔✔ hollow design
Entire noncore processes such as manufacturing or customer service outsourced to
vendors who do them cheaper and faster - Answers -✔✔ hollow design
Parts of product or service outsourced instead of entire processes (e.g., Nissan
example where frame, dashboard, and seats are made by subcontractors) - Answers -
✔✔ modular design
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