©THEBRIGHT EXAM SOLUTIONS
10/30/2024 10:31 PM
Biggby Coffee Exam Questions With Correct
Answers.
What is the Biggby Operating Philosophy called? - answer✔PERC
What does the "P" in PERC stand for? - answer✔Perception by customers that we respect their
time and move them as quickly as possible.
What does the "E" in PERC stand for? - answer✔Every customer leaves the store in a better
mood than when the customer arrived.
What does the "R" in PERC stand for? - answer✔Recognize each customer as an individual.
What does the "C" in PERC stand for? - answer✔Consistently produce a high quality beverage.
What is the Biggby Mission Statement? - answer✔Create one new Biggby Coffee fanatic per
day, per store, who will actively promote us to others.
What are the Biggby Cultural Values? - answer✔Make Friends
Have Fun
B Yourself
Share Great Coffee
What are potentially hazardous foods? - answer✔Foods that are more susceptible to the
microorganisms that cause foodborne illness.
What are the potentially hazardous foods? - answer✔Milk
, ©THEBRIGHT EXAM SOLUTIONS
10/30/2024 10:31 PM
Cream cheese
Meat
Whipped cream
Soy milk
Havarti cheese
Coconut milk
What is the shotpuller's first priority? - answer✔Pull shots and set up drinks
What is the shotpuller's second priority? - answer✔Complete and serve toasted food, including
bragels
What is the shotpuller's third priority? - answer✔Brew coffee and run laps
How long should shots pull? - answer✔Shots must pull between 19 and 23 seconds.
What is crema? - answer✔An emulsion of coffee oils and water.
What does the crema provide? - answer✔The crema provides the body and the aftertaste of the
shot, and if it is allowed to deteriorate, the integrity of the shot is lost.
When should you throw away shots? - answer✔Throw away shots that have set for longer than
30 seconds!
How many espresso shots into Americanos? - answer✔2 (10 oz.), 3 (16 oz.), 4 (20 oz.), 4 (24
oz.)
Frozen latte procedure (thick and thin sauce): - answer✔Thick sauce: 2, 2, 3
Thin sauce: 2, 4, 6
10/30/2024 10:31 PM
Biggby Coffee Exam Questions With Correct
Answers.
What is the Biggby Operating Philosophy called? - answer✔PERC
What does the "P" in PERC stand for? - answer✔Perception by customers that we respect their
time and move them as quickly as possible.
What does the "E" in PERC stand for? - answer✔Every customer leaves the store in a better
mood than when the customer arrived.
What does the "R" in PERC stand for? - answer✔Recognize each customer as an individual.
What does the "C" in PERC stand for? - answer✔Consistently produce a high quality beverage.
What is the Biggby Mission Statement? - answer✔Create one new Biggby Coffee fanatic per
day, per store, who will actively promote us to others.
What are the Biggby Cultural Values? - answer✔Make Friends
Have Fun
B Yourself
Share Great Coffee
What are potentially hazardous foods? - answer✔Foods that are more susceptible to the
microorganisms that cause foodborne illness.
What are the potentially hazardous foods? - answer✔Milk
, ©THEBRIGHT EXAM SOLUTIONS
10/30/2024 10:31 PM
Cream cheese
Meat
Whipped cream
Soy milk
Havarti cheese
Coconut milk
What is the shotpuller's first priority? - answer✔Pull shots and set up drinks
What is the shotpuller's second priority? - answer✔Complete and serve toasted food, including
bragels
What is the shotpuller's third priority? - answer✔Brew coffee and run laps
How long should shots pull? - answer✔Shots must pull between 19 and 23 seconds.
What is crema? - answer✔An emulsion of coffee oils and water.
What does the crema provide? - answer✔The crema provides the body and the aftertaste of the
shot, and if it is allowed to deteriorate, the integrity of the shot is lost.
When should you throw away shots? - answer✔Throw away shots that have set for longer than
30 seconds!
How many espresso shots into Americanos? - answer✔2 (10 oz.), 3 (16 oz.), 4 (20 oz.), 4 (24
oz.)
Frozen latte procedure (thick and thin sauce): - answer✔Thick sauce: 2, 2, 3
Thin sauce: 2, 4, 6
