IAED FINAL EXAM 2024-2025 ACTUAL
EXAM QUESTIONS WITH 100%
DETAILED VERIFIED AND CORRECT
ANSWERS BRAND NEW EXAM
ALREADY GRADED A+
When an ETC is having trouble communicating with a
caller who primarily speaks a foreign language, the ETC
should:
a. Talk louder
b. Ask the caller to repeat the information
c. Obtain foreign language support, if available -
....ANSWER...c. Obtain foreign language support, if
available
When communicating with a caller suffering from
hallucinations or delusions, you should challenge the
caller's false assertions and beliefs.
a. True
b. False - ....ANSWER...b. False
One effective technique for reducing the negative effect
of call taking gaps is to:
1
,a. Fill the gap with music or casual conversation
b. Tell the caller what you are doing and why
c. Ignore the gaps-the caller won't be anxious about
them if you're not
d. Tell the caller to just keep talking - ....ANSWER...b.
Tell the caller what you are doing and why
Emergency number calls can be broadly classified into
requests for which three types of services?
a. In-progress, just-occurred, and past-event
b. Law enforcement/police, fire/rescue, and
emergency medical service (EMS)
c. Call classification, protocol, and time categories
d. ECHO, DELTA and CHARLIE - ....ANSWER...b.
Law enforcement/police, fire/rescue, and emergency
medical service (EMS)
The priority level of a call is determined by:
a. Emergency telecommunicators
b. The number of people involved in the incident
c. Protocol, procedure, and policy
d. The caller - ....ANSWER...c. Protocol, procedure,
and policy
2
,Law enforcement/police situations tend to be dynamic
in nature.
a. True
b. False - ....ANSWER...a. True
Law enforcement/police calls are sorted into which three
categories based on the time of occurrence?
a. Call classification, protocol, and procedures
b. In progress, just occurred, and past event
c. Law enforcement/police, fire/rescue, and
emergency medical service (EMS)
d. Anticipated, just missed, and assumed -
....ANSWER...b. In progress, just occurred, and past
event
For many law enforcement/police calls, the most
important characteristics of the event is:
a. How upset the caller is
b. How cooperative the caller is
c. The exact location of the incident
d. The time elapsed since the incident occurred (time of
occurrence) - ....ANSWER...d. The time elapsed since the
incident occurred (time of occurrence)
3
, When an ETC needs to verify address/location
information provided by the caller, it is recommended
that the ETC:
a. repeat the information back to the caller.
b. ask the caller to repeat the information.
c. move forward with the questioning by skipping
verification.
d. repeat the address question to the caller using a loud
voice. - ....ANSWER...b. ask the caller to repeat the
information.
Which of the following incidents is an example of a
high mechanism vehicle collision?
a. A fender bender between two vehicles
4
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