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GEB 3213 Exam 2 Questions and Answers
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GEB 3213 Exam 2 Questions and Answers
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GEB 3213 Exam 2 Questions andAnswers
Emotional Intelligence (EI) - Answer-the ability to understand, manage, and effectively
express one's own feelings, as well as engage and navigate successfully with those of
others
Empathy - Answer-the ability to understand and share the feelings of another
Sympathy - Answer-feelings of pity and sorrow for someone else's misfortune (feel bad
for)
Being an effective communicator requires constant - Answer-vigilance and reflection
Strategies for Improving Your Emotional Intelligence: - Answer-- Reducing Negative
Emotions: Reducing Negative Personalization & Reducing the Fear of Rejection
- Staying Cool and Reducing Stress
- Be Assertive & Express Difficult Emotions When Necessary
- Stay Proactive, Not Reactive in the Face of a Difficult Person
- Bounce Back from Adversity
Reducing Negative Emotions - Answer-- The most important strategy for improving your
EI
Two Main Points:
1. Reducing Negative Personalization
2. Reducing the Fear of Rejection
Reducing Negative Personalization - Answer-*Negative Personalization*- happens
whenever you adopt a posture of negativity about a person's behavior instead of first
looking at the situation from multiple pints of view
- people do what they do mostly because of "them" and not "us"
- practicing negative personalization is the quickest and easiest way to ruin a strong
work relationship
Reducing the Fear of Rejection - Answer-Involves changing your mindset, start by
asking yourself these questions:
- Am I fully prepared to navigate the task at hand?
- What aspects of this are out of my control?
- What other options are available to me?
Staying Cool and Reducing Stress - Answer-You have to be engaged daily with small
practices that help reduce your stress levels
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