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Fire officer 2 Exam Study Guide Solutions
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Fire Officer II Exam Practice Questions and Correct Answers What is NFPA 1021? - ANSWER-Standard for Fire Officer Professional Qualifications What three main categories can fire Officer 2 duties be divided into? - ANSWER-Administrative, Non Emergency, and emergency What does the International ...

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  • November 3, 2024
  • 40
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • fire officer 2 exam study guide solutions

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  • Fire Officer 1&2
  • Fire Officer 1&2

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Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024




Fire officer 2 Exam Study Guide Solutions


Define Manager - ANSWER✔✔-the act of influencing, controlling, monitoring, or directing a project,

situation or organization through authority, discipline or persuasion.


To be an effective manager, a company officer must - ANSWER✔✔-•Understand development of

management theories


•Know the various management functions that managers perform


•Recognize the skills necessary to manage


•Understand the management of change within the organization


Resources available to the Company officer - ANSWER✔✔-Human resources


Finacial resources


Physical resources


Information resources


Time Resources


4 Functions of management - ANSWER✔✔-Planning


Organizing


Leading


Controlling



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,Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024


OPlanning function of management - ANSWER✔✔-setting goals and objectives determining the direction

of the organization or unit to achieve results.


Organizing funtion of management - ANSWER✔✔-Coordinating tasks and resources to accomplish goals

and objectives.


Leading function of management - ANSWER✔✔-Influencing, inspiring and motivating employees to

achieve goals and objectives.


Controlling function of management - ANSWER✔✔-Establishing and implementing the mechanisms to

ensure that objectives are attained


What are Management skills - ANSWER✔✔-•Technical skills - computer skills


•Human and communication skills


•Conceptual and decision making skills - ability to understand ideas and solve problems


Define Motivation - ANSWER✔✔-the company officer is responsible for inspiring and motivating the

members of the unit and instil energy into the group


What are motivational methods - ANSWER✔✔-Training


Career Planning


Pride in accomplishment


Respect the humanity of the employee


Mutual trust


Assign Authority with responsibility



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,Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024


Remain committed to high level of quality in service and products


Focus on safety and well-being of employee


Actions that destroy motivation - ANSWER✔✔-•Micromanage


•Be vague with employees' role


•Permit employees to compete in an unfriendly manner


•Permit employees to criticize each other


Managing change in the organization - ANSWER✔✔-Support must come from top down in order to have

change be successful


Change in the organization can come from two sources: - ANSWER✔✔-•From within the organization


oOrganizational restructure


oRealignment of duties


oNew SOG's


•From outside the organization


oCommunity service demands


oPolitical decisions


oFinancial decisions


The prospect of change can cause people to go through the following 4 process stages - ANSWER✔✔-

Denial


Resistance


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, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024


Exploration


Commitment


Define Denial to change - ANSWER✔✔-People refuse to believe that they will be affected by the change


Define Resistance to change - ANSWER✔✔-when threat of change becomes real, they resist it, resulting

in anger and dissatisfaction


Define Exploration to change - ANSWER✔✔-start to gain a better understanding of the potential change

through training


Define Commitment to change - ANSWER✔✔-increased understanding leads to increased commitment


Types of change - ANSWER✔✔-Strategic


Structure


Technology


People


Define Strategic change - ANSWER✔✔-change in short term or long term goals


Define Strutural change - ANSWER✔✔-change in the organizational design


Define Technology change - ANSWER✔✔-change in equipment


Define people change - ANSWER✔✔-change in the skills, performance, attitudes, behaviors, culture of

the workforce


Why is there resistance to change - ANSWER✔✔-Uncertainty


Loss of control or power

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