11/4/24, 4:13 AM APCO EMD Certification Exam Flashcards | Quizlet
APCO EMD Certification Exam
WITH 100% PASSED ANSWERS
Terms in this set (75)
- Understanding the role of EMD obtaining information through vital points
The objective of EMD is _______ , and NOT
questions and giving appropriate pre-arrival instructions.
__________.
- Give training in the use of handling center equipment.
What does EMD stand for? Emergency Medical Dispatch
What is a prerequisite for EMD class? Must have a current CPR certification.
- State & identify the roles & responsibilities of an EMD.
- Obtain sufficient & accurate information from callers to dispatch resources properly
EMD was designed to provide enough & efficiently.
material to ensure you are able to: - Give appropriate pre-arrival instructions to callers as locally approved medical
interrogation guidecards indicate.
NOTE: Do NOT diagnose medical/traumatic issues for responders
- Vitally important role in the EMS system.
What are responsibilities of an EMD?
- Coordinating & dispatching appropriate resources.
What are characteristics of a successful - Maintains confidentiality
EMD? - Helpful, compassionate & polite (not anxious)
Fire personnel often are part of the __________ local
EMS system because they have received
specialized medical training.
What is resource allocation? One of the most important functions of an EMD.
What does "hot" mean in reference to "going lights and sirens"
response mode?
1. Resource w/ basic life support capability dispatched & told to respond in a
NORMAL response mode.
1. "BLS Cold"
2. Resource w/ basic life support capability dispatched & told to respond in an
2. "BLS Hot"
EMERGENCY response mode.
3. "ALS Hot"
3. Resource w/ advanced life support capability dispatched & told to respond in an
4. "FULL Response"
EMERGENCY response mode.
4. When "everything rolls" using the EMERGENCY response mode.
https://quizlet.com/904196747/apco-emd-certification-exam-flash-cards/ 1/5
, 11/4/24, 4:13 AM APCO EMD Certification Exam Flashcards | Quizlet
Utilizing resources effectively means - Be familiar w/ their capabilities.
making the best use of what you have - Follow your EMD Guidecards.
available. This includes: - Recognize the importance of conserving higher level resources.
What does liability mean? That you are ultimately responsible for your actions.
Defined ad failure to act or perform in a particular situation as any other reasonable,
What is negligence? prudent TC (w/ the same or similar training) would under the same or similar
circumstances.
Defined as negligent conduct that was not purposeful or caused by "malicious
What is simple negligence?
intent." May be a result of human error - you didn't mean to do it.
What are damages in reference to Anything awarded to winning plaintiffs. Can be both "compensatory" & "punitive."
negligence?
An EMD's job requires ________ in confidentiality
accordance w/ the agency's standard.
To reduce liability, it must be approached - Agency Risk Management
at two levels: - Personal (individual) Risk Management
What is a policy/procedure of Agency Risk Use of a well-organized written orientation & training program for new employees.
Management?
What is a common source of litigation? Argumentative / combative attitude on the part of the EMD.
Because EMDs operate in a ________ & have "blind environment"
to rely on the caller to give them
information.
- All callers Interrogation
What are the 3 Guidecard Types? - Individual Chief Complaint Guidecards
- Scripted Medical Instructions
Can the All Callers Interrogation guidecard Yes!
be used on ALL types of 9-1-1 calls?
What call type would a patient Individual Chief Complaints
experiencing chest pains fall under?
What call type would a person involved in Traumatic Incidents
a motor vehicle accident fall under?
What call type would a person Time/Life Critical Events
experiencing cardiac arrest or obstructed
airways fall under?
What phase of dispatch goes through the Phase 1
"All Callers Interrogations" sequence?
What phase of dispatch does EMD Phase 2
prioritize the incident & dispatches EMS
personnel?
What phase of dispatch does the EMD Phase 3
provide the caller or patient with pre-
arrival instructions?
- Recurrent Hysteria
- It's not working
What are the syndromes of hysteria?
- Telescoping of time
- Secondary Patient
What is something children sometimes do Appear very calm
when they call 9-1-1?
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APCO EMD Certification Exam
WITH 100% PASSED ANSWERS
Terms in this set (75)
- Understanding the role of EMD obtaining information through vital points
The objective of EMD is _______ , and NOT
questions and giving appropriate pre-arrival instructions.
__________.
- Give training in the use of handling center equipment.
What does EMD stand for? Emergency Medical Dispatch
What is a prerequisite for EMD class? Must have a current CPR certification.
- State & identify the roles & responsibilities of an EMD.
- Obtain sufficient & accurate information from callers to dispatch resources properly
EMD was designed to provide enough & efficiently.
material to ensure you are able to: - Give appropriate pre-arrival instructions to callers as locally approved medical
interrogation guidecards indicate.
NOTE: Do NOT diagnose medical/traumatic issues for responders
- Vitally important role in the EMS system.
What are responsibilities of an EMD?
- Coordinating & dispatching appropriate resources.
What are characteristics of a successful - Maintains confidentiality
EMD? - Helpful, compassionate & polite (not anxious)
Fire personnel often are part of the __________ local
EMS system because they have received
specialized medical training.
What is resource allocation? One of the most important functions of an EMD.
What does "hot" mean in reference to "going lights and sirens"
response mode?
1. Resource w/ basic life support capability dispatched & told to respond in a
NORMAL response mode.
1. "BLS Cold"
2. Resource w/ basic life support capability dispatched & told to respond in an
2. "BLS Hot"
EMERGENCY response mode.
3. "ALS Hot"
3. Resource w/ advanced life support capability dispatched & told to respond in an
4. "FULL Response"
EMERGENCY response mode.
4. When "everything rolls" using the EMERGENCY response mode.
https://quizlet.com/904196747/apco-emd-certification-exam-flash-cards/ 1/5
, 11/4/24, 4:13 AM APCO EMD Certification Exam Flashcards | Quizlet
Utilizing resources effectively means - Be familiar w/ their capabilities.
making the best use of what you have - Follow your EMD Guidecards.
available. This includes: - Recognize the importance of conserving higher level resources.
What does liability mean? That you are ultimately responsible for your actions.
Defined ad failure to act or perform in a particular situation as any other reasonable,
What is negligence? prudent TC (w/ the same or similar training) would under the same or similar
circumstances.
Defined as negligent conduct that was not purposeful or caused by "malicious
What is simple negligence?
intent." May be a result of human error - you didn't mean to do it.
What are damages in reference to Anything awarded to winning plaintiffs. Can be both "compensatory" & "punitive."
negligence?
An EMD's job requires ________ in confidentiality
accordance w/ the agency's standard.
To reduce liability, it must be approached - Agency Risk Management
at two levels: - Personal (individual) Risk Management
What is a policy/procedure of Agency Risk Use of a well-organized written orientation & training program for new employees.
Management?
What is a common source of litigation? Argumentative / combative attitude on the part of the EMD.
Because EMDs operate in a ________ & have "blind environment"
to rely on the caller to give them
information.
- All callers Interrogation
What are the 3 Guidecard Types? - Individual Chief Complaint Guidecards
- Scripted Medical Instructions
Can the All Callers Interrogation guidecard Yes!
be used on ALL types of 9-1-1 calls?
What call type would a patient Individual Chief Complaints
experiencing chest pains fall under?
What call type would a person involved in Traumatic Incidents
a motor vehicle accident fall under?
What call type would a person Time/Life Critical Events
experiencing cardiac arrest or obstructed
airways fall under?
What phase of dispatch goes through the Phase 1
"All Callers Interrogations" sequence?
What phase of dispatch does EMD Phase 2
prioritize the incident & dispatches EMS
personnel?
What phase of dispatch does the EMD Phase 3
provide the caller or patient with pre-
arrival instructions?
- Recurrent Hysteria
- It's not working
What are the syndromes of hysteria?
- Telescoping of time
- Secondary Patient
What is something children sometimes do Appear very calm
when they call 9-1-1?
https://quizlet.com/904196747/apco-emd-certification-exam-flash-cards/ 2/5
