PN2002 Final Exam Questions And Answers
Critical Thinking - ANSWER -analytical process in which you purposefully use
specific thinking skills to make clinical decisions.
What is conflict? - ANSWER -An opportunity to understand opposing preferences
and values
Selective attention - ANSWER -is ...
PN2002 Final Exam Questions And Answers
Critical Thinking - ANSWER -analytical process in which you purposefully use
specific thinking skills to make clinical decisions.
What is conflict? - ANSWER -An opportunity to understand opposing preferences
and values
Selective attention - ANSWER -is the process of focusing on a particular object in
the environment for a certain period.
negative self - ANSWER --talk is any inner dialogue you have with yourself that
may be limiting your ability to believe in yourselfand your own abilities, and to
reach your potential.
Conflict Resolution - ANSWER -identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
Step 1: - ANSWER -: make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives - ANSWER -· Ask for the other
persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
,· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding - ANSWER -Discuss one issue at
a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution - ANSWER -· Reality test: is this
doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps - ANSWER -· Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
Perception - ANSWER -a cognitive process by which a person transforms external
sensory data into personalized images of reality
Problem solving - ANSWER -a comprehensive, sequential, cognitive process used
to solve a problem by reducing the difference between current and desired condit
Problem solving process- scientific method - ANSWER -· Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making - ANSWER -is a process that chooses a preferred option or
course of actions from among a set of alternatives based on given criteria or
strategies.
Decision Making Process - ANSWER -· Define problem
, · Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Compromising - ANSWER -an approach to conflict resolution that involves both
assertiveness and cooperation on the part of everyone
Summarizing - ANSWER -is an active listening skill used to review content and
process.
Ethnicity - ANSWER -- the fact or state of belonging to a social group that has a
common national or cultural tradition.
Health Inequity - ANSWER -differences in health status or in the distribution of
health resources between different population groups, arising from the social
conditions in which people are born, grow, live, work and age.
Mutuality - ANSWER -the recognition of reificatory in which we value and
support the well-being of patients
Culture - ANSWER -the social behavior and norms found in human societies.
Cultural Competency - ANSWER -a set of cultural behaviours and attitudes
integrated into the practice methods of a system, agency or its professionals which
enables them to work effectively in cross cultural situations. The ability to interact
effectively with people of different backgrounds
Cultural humility - ANSWER -- the ability to maintain an interpersonal stance that
is open to others
Cultural Diversity - ANSWER -- variations among cultural groups.
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