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IDIS 344 Final Exam Practice Questions and Answers
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IDIS 344 Final Exam Practice Questions and Answers 5 S's - ANSWER-Source Stock Store Sell Ship E-Commerce is: - ANSWER-- maintaining business relationships and selling information, services, & commodities by means of telecommunications networks - refer to trading of goods & services over t...

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  • November 4, 2024
  • 38
  • 2024/2025
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Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024




IDIS 344 Final Exam Practice Questions

and Answers


5 S's - ANSWER✔✔-Source


Stock


Store


Sell


Ship


E-Commerce is: - ANSWER✔✔-- maintaining business relationships and selling information, services, &

commodities by means of telecommunications networks


- refer to trading of goods & services over the internet


Top Reasons for NOT Providing E-Commerce - ANSWER✔✔-- our field sales reps will become upset


- it's too hard to get the data to get started


- our customers don't need it


- distribution is a relationship business, and e-commerce goes against that mindset


Copyright © Stuvia International BV 2010-2024 Page 1/38

, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024




- we've already got e-commerce (an antiquated version)


- it's too expensive, and now is not the time to invest


- we lack the expertise to implement it


- we're too busy


What to look at when looking for the right e-commerce platform: - ANSWER✔✔-- price


- ERP integration


- support for B2B best practices


E-Commerce Priorities for Distributors - ANSWER✔✔-- increase new customers/orders


- promote company brand


- improve the customer experience


- increase efficiency & operational cost savings


- increase frequency of use & tractions


Six Steps for Starting Successful E-Commerce Business - ANSWER✔✔-1) Plan for your online business.


2) Make sure that you ask your customers what they want/need from an e-commerce site.


3) Build your e-commerce infrastructure.



Copyright © Stuvia International BV 2010-2024 Page 2/38

, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024




4) Deliver big with a well-planned supply chain


5) Attract customers


6) Grow your reputation & grow your business


Expense Components for B2B E-Commerce - ANSWER✔✔-Understand TCO (total cost of ownership)


- acquisition costs


- on-going operations costs


- efficiency & productivity objectives


- future needs for agility & flexibility


- cost of integraiton


- implementation costs


- costs of content (catalog, customer data, online search data)


- marketing costs


Top Challenges for Upgrading E-Commerce - ANSWER✔✔-- getting consistent data from suppliers


- uploading accurate product data


- lack of employee time to maintain



Copyright © Stuvia International BV 2010-2024 Page 3/38

, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024




- lack of in-house technical knowledge


- too expensive


- can't integrate it with existing technology


Overall Advantages of E-Commerce for Distributors - ANSWER✔✔-- keep up with competitors


- meet needs/requirements of customers


- attract new customers


- increase sales


- new/improved sales process


- provide new ways to attract & interact with both current & new customers


Bottom Line Question: Is not "can you afford e-commerce," but rather

____________________________________? - ANSWER✔✔-"can you afford to not have e-commerce"


E-Commerce is critical but __________________ is just as critical. - ANSWER✔✔-back-end


E-Commerce affects what parts of the ERP system? - ANSWER✔✔-- inventory management


- order processing


- pricing


- sales analysis
Copyright © Stuvia International BV 2010-2024 Page 4/38

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