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SCM 303 - Assignment 4 Test Questions And Answers
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SCM 303 - Assignment 4 Test Questions And AnswersTotal Quality Management: (Select all that apply)
- Is managed proactively
- Involves only production processes
- Focuses on the customer
- Ensures on-time delivery - ANSWER - Is managed proactively
- Focuses on the customer
Which of these is not a cost of quality?
- External failure cost
- Prevention cost
- Design cost
- Inspection cost - ANSWER - Design cost
T/F: Design-for-Six-Sigma programs provide a suite of quality standards adopted across
industries. - ANSWER - False
Which of the following is NOT false?
- Quality dimensions for tangible goods are relatively easy to measure; however, for
services it is difficult.
- Many dimensions of service quality are similar to the dimensions of quality for tangible
goods.
- Some firms still have a poor grasp of quality and quality management.
, None of these is true. - ANSWER - Quality dimensions of tangible goods are easy to
measure but those of services are tough to measure.
Variability as a major source of most quality problems was espoused by which of the
following quality management thought leaders?
- Juran
- Imai
- Crosby
- Deming - ANSWER - Deming
"Zero defects" is the quality management concept of which of the following thought
leaders?
- Deming
- Juran
- Crosby
- Imai - ANSWER - Crosby
The TQM view of organizational structure states that:
Employees must support management decisions.
Management must support employees.
Customers want quality products
Middle management must support and enforce top management decisions. - ANSWER -
Management must support employees.
At the heart of the Six Sigma program is a five-step process known as D-M-A-I-C. These
letters represent a major activity that has to be accomplished in order to meet the
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