HBI TEST #2 |111 QUESTIONS | WITH
COMPLETE ANSWERS!!
Which of the following is a benefit of using technological tools for appointment
confirmation? Answer - All of the above:
- They give staff members more time for other tasks
- They make tracking and reporting easier
- Patients often prefer the simplicity and accessibility
If all other COB rules fail, staff members can apply the _____. This says that the
contract that has been in effect the longest will be primary. Answer - Effective
date rule
Which of the following best describes accounts receivable? Answer - Any
charges that a healthcare organization is owed, but has not yet received
What are the three typical appointment confirmation approaches? Answer -
Manual, automated, and blended
What are some benefits of mailing patients follow up letters? Answer - Both
the first and second options:
1. They may reduce the risk of patients not showing up
2. They may decrease check-in delays
As accounts receivable (A/R) accounts age, they _____. (Select all that apply...)
Answer - - Become harder to resolve
- Produce more collection expense
,What of the following are aspects of net days revenue outstanding (NDRO) for
accounts receivable? (Select all that apply...) Answer - - Represents the real
collectible amount of A/R
- Requires more data manipulation than gross days revenue outstanding
(GDRO)
What of the following notifications can be used to remind patients about
appointments? (Select all that apply...) Answer - - Phone
- Email
- Text
Patients are most likely to confirm their appointment when _____. Answer -
They hear a human voice on the phone
What of the following are analytical techniques involved in A/R analysis?
(Select all that apply...) Answer - - A/R turnover rates
- Aging by service type
When should staff members typically call patients to remind them of their
appointments? Answer - 1-2 days before the appointment
When there is a large amount of money in A/R at an organization, this often
indicates which of the following about an organization's financial health?
Answer - There is poor cash flow at the organization
When is the best time to determine a patient's communication preferences?
Answer - As far before service as possible
, There are _____ categories of billed A/R. Answer - 2
What of the following may be included in an email follow up letter? (Select all
that apply...) Answer - - An itinerary of the patient's scheduled services
- A map and driving directions
- What to bring and any necessary instructions
An organization's successful A/R performance and cash flow depend on
successful collection efforts, so organizations will sometimes give accounts to
third-party collection agencies if the account is _____. Answer - Between 60
and 120 days outstanding
After a claim is submitted to a patient's insurance provider, which of the
following is the next high-level step that a typical patient account goes
through? Answer - The account becomes part of the billed A/R
When patients do not show up for their appointments, _____. Answer - All of
the above:
- Staff members' time is wasted
- The organization loses revenue
- Additional administration expenses are incurred
Why should providers record the time and date that an appointment was
successfully confirmed? Answer - It is likely a time that the patient would be
available in the future
What of the following are drawbacks of the GDRO metric? (Select all that
apply...) Answer - - It does not tell the organization if it is maximizing cash
- It does not tell the organization the conversion of revenue into actual money
COMPLETE ANSWERS!!
Which of the following is a benefit of using technological tools for appointment
confirmation? Answer - All of the above:
- They give staff members more time for other tasks
- They make tracking and reporting easier
- Patients often prefer the simplicity and accessibility
If all other COB rules fail, staff members can apply the _____. This says that the
contract that has been in effect the longest will be primary. Answer - Effective
date rule
Which of the following best describes accounts receivable? Answer - Any
charges that a healthcare organization is owed, but has not yet received
What are the three typical appointment confirmation approaches? Answer -
Manual, automated, and blended
What are some benefits of mailing patients follow up letters? Answer - Both
the first and second options:
1. They may reduce the risk of patients not showing up
2. They may decrease check-in delays
As accounts receivable (A/R) accounts age, they _____. (Select all that apply...)
Answer - - Become harder to resolve
- Produce more collection expense
,What of the following are aspects of net days revenue outstanding (NDRO) for
accounts receivable? (Select all that apply...) Answer - - Represents the real
collectible amount of A/R
- Requires more data manipulation than gross days revenue outstanding
(GDRO)
What of the following notifications can be used to remind patients about
appointments? (Select all that apply...) Answer - - Phone
- Text
Patients are most likely to confirm their appointment when _____. Answer -
They hear a human voice on the phone
What of the following are analytical techniques involved in A/R analysis?
(Select all that apply...) Answer - - A/R turnover rates
- Aging by service type
When should staff members typically call patients to remind them of their
appointments? Answer - 1-2 days before the appointment
When there is a large amount of money in A/R at an organization, this often
indicates which of the following about an organization's financial health?
Answer - There is poor cash flow at the organization
When is the best time to determine a patient's communication preferences?
Answer - As far before service as possible
, There are _____ categories of billed A/R. Answer - 2
What of the following may be included in an email follow up letter? (Select all
that apply...) Answer - - An itinerary of the patient's scheduled services
- A map and driving directions
- What to bring and any necessary instructions
An organization's successful A/R performance and cash flow depend on
successful collection efforts, so organizations will sometimes give accounts to
third-party collection agencies if the account is _____. Answer - Between 60
and 120 days outstanding
After a claim is submitted to a patient's insurance provider, which of the
following is the next high-level step that a typical patient account goes
through? Answer - The account becomes part of the billed A/R
When patients do not show up for their appointments, _____. Answer - All of
the above:
- Staff members' time is wasted
- The organization loses revenue
- Additional administration expenses are incurred
Why should providers record the time and date that an appointment was
successfully confirmed? Answer - It is likely a time that the patient would be
available in the future
What of the following are drawbacks of the GDRO metric? (Select all that
apply...) Answer - - It does not tell the organization if it is maximizing cash
- It does not tell the organization the conversion of revenue into actual money
