Salesforce Ecosystem
Which product integrates Marketing Cloud with Sales Cloud?
a. Marketing Cloud Integrator
b. Marketing Cloud Binder
c. Marketing Cloud Rocket
d. Marketing Cloud Connect - answerd. Marketing Cloud Connect
Why would you go to trust.marketingcloud.com?
a. For insight into past incidents
b. For real-time information on Marketing Cloud system performance and security
c. To track the status of your campaigns
d. To see if Marketing Cloud Connect is working - answerb. For real-time information on
Marketing Cloud system performance and security
Marketing Cloud empowers you to do what?
a. Personalize every interaction
b. Determine your success criteria on the fly
c. Engage customers wherever they are
d. A and B
e. A and C - answere. A and C
How does Marketing Cloud help with implementation?
a. It doesn't
b. Imports all of your data
c. Gives you resources
d. Partners with your IT team and stakeholders - answerd. Partners with your IT team
and stakeholders
How can your company use Experience Cloud to engage with external users?
a. Create a customer portal
b. Create a replica of Salesforce org
c. Create multiple experiences for different audiences
d. A and B
e. A and C - answere. A and C
A site built using Experience Cloud gives you which of the following advantages?
, a. Siloed information
b. Integrated data
c. Isolated processes
d. Coffee and Donuts - answerb. Integrated data
What metrics are important to the VP of support in relation to customer engagement?
a. Number of cases deflected and net promoter score
b. Employee retention
c. Deal registration rate
d. Number of closed opportunities - answera. Number of cases deflected and net
promoter score
Before Lira sets up a partner portal, why do partner resellers have a difficult time
working with the company?
a. Archaic, non-connected systems
b. Lira's Boulder-based location
c. A mobile only interface
d. A subpar marketing strategy - answera. Archaic, non-connected systems
What metrics are important to the VP of channel sales when it comes to the partner
site?
a. Number of daily calls
b. Net promoter score
c. Number of deals registered through the portal
d. Number of HR tickets filed - answerc. Number of deals registered through the portal
What is Salesforce Customer 360?
a. A solution that creates a universal customer ID across different systems
b. The entire suite of salesforce technologies and products, offering trusted AI, data
tools
and CRM applications
c. The world's #1 AI CRM
d. Both A and B
e. Both B and C - answere. Both B and C
What are the crucial business tools for empowering employees to enhance customer
experience?
a. Trusted AI, a shared view of customer data, and an AI-powered CRM
b. Generally available AI and multiple CRM systems
c. A data lake
Which product integrates Marketing Cloud with Sales Cloud?
a. Marketing Cloud Integrator
b. Marketing Cloud Binder
c. Marketing Cloud Rocket
d. Marketing Cloud Connect - answerd. Marketing Cloud Connect
Why would you go to trust.marketingcloud.com?
a. For insight into past incidents
b. For real-time information on Marketing Cloud system performance and security
c. To track the status of your campaigns
d. To see if Marketing Cloud Connect is working - answerb. For real-time information on
Marketing Cloud system performance and security
Marketing Cloud empowers you to do what?
a. Personalize every interaction
b. Determine your success criteria on the fly
c. Engage customers wherever they are
d. A and B
e. A and C - answere. A and C
How does Marketing Cloud help with implementation?
a. It doesn't
b. Imports all of your data
c. Gives you resources
d. Partners with your IT team and stakeholders - answerd. Partners with your IT team
and stakeholders
How can your company use Experience Cloud to engage with external users?
a. Create a customer portal
b. Create a replica of Salesforce org
c. Create multiple experiences for different audiences
d. A and B
e. A and C - answere. A and C
A site built using Experience Cloud gives you which of the following advantages?
, a. Siloed information
b. Integrated data
c. Isolated processes
d. Coffee and Donuts - answerb. Integrated data
What metrics are important to the VP of support in relation to customer engagement?
a. Number of cases deflected and net promoter score
b. Employee retention
c. Deal registration rate
d. Number of closed opportunities - answera. Number of cases deflected and net
promoter score
Before Lira sets up a partner portal, why do partner resellers have a difficult time
working with the company?
a. Archaic, non-connected systems
b. Lira's Boulder-based location
c. A mobile only interface
d. A subpar marketing strategy - answera. Archaic, non-connected systems
What metrics are important to the VP of channel sales when it comes to the partner
site?
a. Number of daily calls
b. Net promoter score
c. Number of deals registered through the portal
d. Number of HR tickets filed - answerc. Number of deals registered through the portal
What is Salesforce Customer 360?
a. A solution that creates a universal customer ID across different systems
b. The entire suite of salesforce technologies and products, offering trusted AI, data
tools
and CRM applications
c. The world's #1 AI CRM
d. Both A and B
e. Both B and C - answere. Both B and C
What are the crucial business tools for empowering employees to enhance customer
experience?
a. Trusted AI, a shared view of customer data, and an AI-powered CRM
b. Generally available AI and multiple CRM systems
c. A data lake
