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Salesforce Guide Questions and Answers 100% Correct
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Exam of 2 pages for the course salesforce at salesforce (Salesforce Guide)
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Salesforce GuideCRM - answer Stands for customer relationship management. It's a system that keeps
your customer information in one place, so your team can manage your contact with
your customers with this full history in mind. This makes for happy customers.
Salesforce - answer Is the first company that took CRM to the cloud, enabling
companies to access all of their customer information online, from any device,
anywhere in the world, 24/7.
Sales Cloud - answer Is part of the CRM system that Salesforce offers. Sales Cloud is
created especially for salespeople. Because it's our most popular product, many people
say Salesforce when they actually mean Sales Cloud. Now you know!
Sales Cloud - answer provides sales teams the power to:
-close deals
-increase productivity
-fill pipeline with solid leads
-and score more wins without software, hardware, or speed limits.
Service Cloud - answerService allows you to enhance:
-your customer support — from call-center software to self-service portals.
-Get more responsive, intuitive, and flexible service solutions that help you anticipate
your customers' needs.
Marketing & Journeys - answerBuild and deliver 1-to-1 [or personalized] customer
journeys powered by the intelligent marketing platform for email, mobile, social, digital
advertising, and DMP.
Commerce Cloud - answerCommerce enables you to build better customer experiences
and vastly improve [or increase] conversion rates.
Engagement Apps - answerBuild custom apps connected to Salesforce, and get your
apps to market faster, with Heroku cloud services and developer experience.
Platform & Ecosystem - answerCustomer 360 Platform allows you to streamline,
automate, and mobilize any business process using the secure, scalable Customer 360
Platform. In addition, you can build, run, and manage apps.
MuleSoft Anypoint Platform (Integration & APIs) - answeroffers integration. Connect any
app, data, or device, whether in the cloud or on-premises, in one place. And bring data
from any system, like SAP, Oracle, Workday, and more, directly into Salesforce.
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