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NURS 310 EXAM 1 STUDY GUIDE LATEST SOLUTION
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NURS 310 EXAM 1 STUDY GUIDE LATEST SOLUTION
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NURS 310 EXAM 1 STUDYGUIDE LATEST GUIDE
Verbal communication
✔✔spoken, written, or electronic
Non-verbal communication
✔✔body language, such as gestures & eye contract; most communication is non-
verbal; non-verbal communication is more accurate in conveying information.
SBAR
✔✔Situation; Background; Assessment; Recommendation - widely accepted
method of handoff communication that involves interpersonal communication
designed to enhance patient safety & outcomes. Using SBAR format when
documenting patient progress notes increases the clarity of shared information
for legal purposes.
Factor Affecting the Timing of Patient Communication
✔✔Pain or anxiety, location & distractions (make sure patient is alert & oriented
before conduction health history or asking the patient to make significant health
care decisions.
Therapeutic communication techniques
✔✔talking at eye level
Communicating special situations
✔✔visually impaired (use analog clock to reference position of food on a plate
, and orienting a patient to hospital room, use audio, large print, or Braille, gently
physical contact to alert presence). Physically or Cognitively impaired (continue
to speak, observe non verbal signs, use of touch, communication aids).
Quadriplegic (electronic devices, gesture or eye movement). Intellectual
disabilities (special attention needed, consult with family members, avoid
confrontation).
Critical thinking
✔✔involves the application of knowledge & experience to identify patient
problems & to direct clinical judgments & actions that result in positive patient
outcomes.
Processes that depend on Critical Thinking
✔✔Problem solving, decision making, reasoning, & judgment.
Reflection, Evidence, Standards, Attributes or traits.
✔✔The interaction of these concepts is central to the development of critical
thinking
Intellectual Standards of Critical Thinking
✔✔Clarity, accuracy, precision, relevance, depth, breadth, logic, significance,
fairness.
Inductive reasoning
✔✔uses specific facts or details to make conclusions & generalizations; it
proceeds from specific to general.
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