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NALP Exam Questions and Answers Graded A+
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Exam of 4 pages for the course NALP at NALP (NALP Exam Questions)
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NALP Exam QuestionsA resident’s portal can increase the effectiveness of the staffs... - answer
Communication with the apartment community
A sales strategy and presentation that is likely to increase a leasing professionals
effectiveness - answer Emotional appeal
What physical changes are made to an apartment community to protect a person with
disabilities? - answer Modifications
Who is responsible for the accuracy of data collected on a resident application? -
answer Applicant
Residential properties are permitted to use which screening criteria to discriminate
legally? - answer Rental history
The term that is used when leasing professional takes a prospect through the
community on a pre-planned or personalized manner... - answer Tour route
Which technique is most appropriate for limiting distractions while on the phone with a
prospective resident? - answerPosition yourself to face a wall
What's the FIRST action a leasing professional should take when a resident reports an
unpleasant incident? - answerExpress concern and/or sympathy for the resident
Which method is BEST for maintaining an effective and reliable maintenance team? -
answerProvide feedback and recognition for all work performed
Discrimination due to disparate impact means that a policy of procedure: - answerHas
different impacts on persons of a certain protected class
What is apart of an apartment communities curb appeal? - answerMaintenance office
The key to a good sales presentation is to match the prospects wants and needs to the
community's: - answerFeatures and benefits
Which piece of info is critical for the leasing professional to inquire about when greeting
a prospective resident? - answerThe source of the lead
An emotionally appealing sales technique typically involves connecting the features and
qualities of the apartment community with the: - answerNeeds and interests of the
prospective residents
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