Organizational Communication
Exam 1 Questions And Answers
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Specialization ANS✔✔ Division of labor, makes employee an expert in one
very particular area, machine-like.
Standardization ANS✔✔ Parts of an organization are similar and can thus be
replaced, machine-like.
Replaceablility ANS✔✔ Ex. if worker on assembly line quits, a machine-like
organization can easily replace that worker.
Predictable ANS✔✔ Organization runs according to specific rules and
standards. If the org. is dysfunctional it can be fixed by a rational consideration
of the manner in which the rules and standards are being applied or
misapplied.
Fayol's Theory of Classical Management ANS✔✔ "Father of modern
operational-management theory", elements of management deal with what
managers should do, and the principles of management deal with how
managers should enact these elements.
Fayol's Theory: Elements ANS✔✔ Elements: 1. Planning (looking to future
to attain goals) 2. Organizing (selection of human resources) 3. Command
(ways to set tasks) 4. Coordination (activities harmonized into whole) 5.
Control (comparison between goals and activities).
, Fayol's Theory: Principles ANS✔✔ Principles: 1. Scalar Chain 2. Unity of
command 3. Unity of direction 4. Division of labor 5. Order 6. Span of control
(p. 20)
Weber's Theory of Bureaucracy ANS✔✔ Examined organizations as part of a
larger rationalization of society. Considered "ideal type" of theory because it
does not advocate a particular organization for as best but lays out features of
an idealized organization.
Weber's Six Facets of Bureaucracy ANS✔✔ 1. Clearly defined hierarchy 2.
Division of labor 3. Centralization 4. Closed systems (shut itself off from
outside influences) 5. Importance of rules 6.Functioning of authority.
Traditional authority ANS✔✔ Power based on long-standing beliefs about
who should have control. Ex. monarchy, father-figure. (functioning of
authority)
Charismatic authority ANS✔✔ Power based on an individual's personality
and ability to attract or interact with followers. Transitional and not stable Ex.
Donald Trump (functioning of authority)
Rational-legal authority ANS✔✔ Power based on the rational application of
rules developed through a reliance on information and expertise. Control
through bureaucracy, less oppressive but risk bureaucracy run amok.
Taylor's Theory of Scientific Management ANS✔✔ Micro approach,
institutes change from the bottom of an organization upward. Believed that
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