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BUS2020 BUSINESS COMMUNICATIONS EXAM REVIEW QUESTIONS WITH CORRECT AND VERIFIED SOLUTIONS; graded A+ latest exam $9.49   Add to cart
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BUS2020 BUSINESS COMMUNICATIONS EXAM REVIEW QUESTIONS WITH CORRECT AND VERIFIED SOLUTIONS; graded A+ latest exam
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This exam is written to expose managers in practice, experts, professionals and students to the reality of applying the concepts of business communications

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  • November 5, 2024
  • 4
  • 2024/2025
  • Exam (elaborations)
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BUSINESS COMMUNICATIONS EXAM
REVIEW QUESTIONS WITH CORRECT
ANSWERS




the five basic steps of the communication process - (1) Sender has an idea.
(2) Sender encodes the message.
(3) Sender chooses a channel.
(4) Receiver decodes the message.
(5) Receiver gives feedback to the sender.

four barriers to communication - (1) Lack of/poor language skills.
(2) Frame of reference - need to determine which topics will "reach" the most people.
(3) Bypassing - if you say something the other person doesn't understand, they will
focus on that and stop paying attention OR using words that mean something different
to you than to the person you're speaking to.
(4) Distractions (physical and emotional)

reduce communication barriers - (1) Improve language skills.
(2) Adapt to audience.
(3) Avoid distractions.
(4) Seek to understand audience's frame of reference

five basic types of communication - (1) Intrapersonal communication - communication
with yourself, helps you organize and solidify your thoughts.
(2) Interpersonal - communication with other people.
(3) Small Group
(4) Public
(5) Non-verbal

three main functions of all communication - (1) Inform
(2) Persuade
(3) Promote goodwill

the selective processes - (1) Selective exposure - decide what you're exposed to
(2) Selective attention
(3) Selective comprehension

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