This exam is written to expose managers in practice, experts, professionals and students to the reality of applying the concepts of business communications
BUSINESS COMMUNICATIONS EXAM
REVIEW QUESTIONS WITH CORRECT
ANSWERS
the five basic steps of the communication process - (1) Sender has an idea.
(2) Sender encodes the message.
(3) Sender chooses a channel.
(4) Receiver decodes the message.
(5) Receiver gives feedback to the sender.
four barriers to communication - (1) Lack of/poor language skills.
(2) Frame of reference - need to determine which topics will "reach" the most people.
(3) Bypassing - if you say something the other person doesn't understand, they will
focus on that and stop paying attention OR using words that mean something different
to you than to the person you're speaking to.
(4) Distractions (physical and emotional)
reduce communication barriers - (1) Improve language skills.
(2) Adapt to audience.
(3) Avoid distractions.
(4) Seek to understand audience's frame of reference
five basic types of communication - (1) Intrapersonal communication - communication
with yourself, helps you organize and solidify your thoughts.
(2) Interpersonal - communication with other people.
(3) Small Group
(4) Public
(5) Non-verbal
three main functions of all communication - (1) Inform
(2) Persuade
(3) Promote goodwill
the selective processes - (1) Selective exposure - decide what you're exposed to
(2) Selective attention
(3) Selective comprehension
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