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APCO EXAM QUESTIONS AND ANSWERS
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APCO EXAM QUESTIONS AND ANSWERS
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APCO EXAM QUESTIONS AND ANSWERSThe term PSAP stands for public safety answering point - Answers- PSAP
Professionalism is defined by who you are, what you do, and how others perceive you -
Answers- Professionalism
Ethics involves an individuals personal, professional, and organizational rules of
conduct - Answers- Ethics
PSAPS Chain of Command - Answers- Defines the relationships between frontline
telecommunicators, supervisors, and managers
The three primary fields of public safety communications are law enforcement, fire
service, and emergency management - Answers-
Vital services defines the primary functions or tasks of public safety communications
systems - Answers- Vital services
Telephone books, maps, and cross reference directories are examples of PSAP
informational resources. - Answers- True
A policy is a guide to action and a procedure is a guide to thinking. - Answers- False
All non verbal communication requires face to face communication. - Answers- False
A question that can't be answered yes or no is an open ended question. - Answers-
True
Restating a speakers main points in your own words is applying the active listening
technique of reflecting feelings. - Answers- False
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing. - Answers-
False
under ICS the location of the on scene incident command is the - Answers- incident
command post
under ics a temporary location for available resources not immediately assigned is the -
Answers- staging area
with an ICS command staff the person who is the point of contact for representations of
other agencies i the - Answers- liason officer
, With an ICS general staff the section that is responsible for ordering resources is and
providing facilities, supplies, equipment maintenance is the - Answers- logistics section
Actions done where there are no hard and fast rules as to the course of conduct one
must or must not take are defined as - Answers- discretionary act
The level of duty owed by one person to another is defined as - Answers- standard of
care
An observation is based on assumptions and an inference is based on facts. -
Answers- False
Good customer service means treating callers with dilligence, consideration, and
respect. - Answers- True
Emergency calls only come in on emergency lines. - Answers- False
Giving legal advice and/or personal opinions is part of a telecommunicators job. -
Answers- False
It's okay for a telecommunicator to rely on memory during info gathering. - Answers-
False
An accurate description of weapons is critical info for response units. - Answers- True
The ALI is the calling party's telephoen number and the ANI is the calling party's
address and dispatch info. - Answers- False
E911 systems enhance basic 911 systems by automatically providing the callers
telephone number and physical address. - Answers- True
Cordless telephones are considered part of the wireless telephone systems. - Answers-
False
911 calls are selectively routed to the correct PSAP based on the MSAG. - Answers-
True
The four basic operational methods for call routing are direct dispatch, call transfer, call
relay, and call referral. - Answers- True
PBX pinpoint the exact location of the caller. - Answers- False
Wireless E911 phase one provides the estimated location latitude and longitude of the
calling phone - Answers- False
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