SCM 303 - Assignment #4 Questions and Correct Answers the Latest Update
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Course
SCM 303
Institution
SCM 303
Total Quality Management: (Choose all that apply)
- Is managed proactively
- Involves only production processes
- Focuses on the customer
- Ensures on-time delivery
- Is managed proactively
- Focuses on the customer
Which of these is not a cost of quality?
- External failure cost
- Prev...
- Quality dimensions are easy to measure for tangible goods, while they are
difficult to measure for services.
- Many dimensions of service quality are similar to the dimensions of quality for
tangible goods.
- Some firms still have a poor understanding of quality and quality management.
- All of these are false.
✓ - Quality dimensions are easy to measure for tangible goods, while they are difficult
to measure for services.
The idea that variability is the source of most quality problems was a major
contribution of which quality management thought leader?
- Juran
- Imai
- Crosby
- Deming
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