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SCM 303 - Assignment #4 Questions and Correct Answers the Latest Update $10.69   Add to cart

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SCM 303 - Assignment #4 Questions and Correct Answers the Latest Update

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  • Course
  • SCM 303
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  • SCM 303

Total Quality Management: (Choose all that apply) - Is managed proactively - Involves only production processes - Focuses on the customer - Ensures on-time delivery - Is managed proactively - Focuses on the customer Which of these is not a cost of quality? - External failure cost - Prev...

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  • November 7, 2024
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  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • SCM 303
  • SCM 303
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SCM 303 - Assignment #4 Questions and
Correct Answers the Latest Update
Total Quality Management: (Choose all that apply)




- Is managed proactively

- Involves only production processes

- Focuses on the customer

- Ensures on-time delivery


✓ - Is managed proactively
✓ - Focuses on the customer



Which of these is not a cost of quality?




- External failure cost

- Prevention cost

- Design cost

- Inspection cost


✓ - Design cost



T/F: Design-for-Six-Sigma programs offer a set of quality standards accepted by

all industries.
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✓ - False



Which of the following statements is false?




- Quality dimensions are easy to measure for tangible goods, while they are

difficult to measure for services.

- Many dimensions of service quality are similar to the dimensions of quality for

tangible goods.

- Some firms still have a poor understanding of quality and quality management.

- All of these are false.


✓ - Quality dimensions are easy to measure for tangible goods, while they are difficult
to measure for services.



The idea that variability is the source of most quality problems was a major

contribution of which quality management thought leader?




- Juran

- Imai

- Crosby

- Deming
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