Principal Objective - Answers -We will exceed our customers' expectations to maximize
the long-term value of Cintas for its shareholders and working partners.
Components of Corporate Cultures - Answers -1) Principal Objective 2)Corporate
Character 3) Management Systems
FAS Mission Statement - Answers -Triple Double
Triple Double - Answers -Double Digit Revenue Growth, Double Digit Net Profits,
Double Digit Net Profit Growth
3 Components of our Safety Vision - Answers -1) Every Cintas location is injury free 2)
All partners are engaged in continuously improving safety 3) Cintas is recognized as
world class leader in safety and health performance
5 Keys of SMITH Driving - Answers -1) Aim high in steering 2) Get the big picture 3)
Keep your eyes moving 4) Leave yourself and out 5) Make sure they see you
Steps to the sales process/cycle - Answers -Step 1: Pre-call plan
Step 2: Building
3: Tour Step
4: Presentation
Step 5: Close
Steps to the Pre Call Plan - Answers -Step 1: Pre-call plan form
Step 2: Samples/Relevant Literature
Step 3: Dynamics Info
Steps to Building Rapport - Answers -Step 1: Set the agenda
Step 2: Uncover BO/BM
Step 3: Ask program specific questions
Step 4: Validate decision maker & process
Step 5: +/- bias
Step 6: CINTRO
Steps to Tour - Answers -Step 1: Focus
Step 2: Evidence
Step 3: Agreement
Step 4: PONC
Step 5: Requirment
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