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Cintas SSR Exam Questions and Answers
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Cintas SSR Exam Questions and Answers
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Cintas SSR Exam Questions andAnswers
What does CRF stand for? - Answers -Customer Request Form
How many times can you Prior Service an account without GM approval - Answers -
Two Times
When should you start discussing AR with a customer - Answers -at 30 Days
Which of the following are NOT typical uniform customer buying motives - Answers -
Casual Fridays
How often must you complete Smith Driver Training refresher training? - Answers -
Quarterly
Which of the following is NOT one of the 5 Keys to Smith Driver's Training? - Answers -
Detect Problems Early
What makes up the total inventory of the customer's physical inventory? - Answers -
Garments in Cintas Possession + Garments in the customers possession
Which of the following are not components that make up Accounts Receivable fund? -
Answers -45 Day Past Due
What is the minimum expectation for your Accounts Receivables - Answers -5%
Who is ultimately responsible for the quality of the appearance and upgrading of the
garments? - Answers -SSR
What is the maximum you can achieve on your net billings? - Answers -100%
If a customer only returned 90 out of 100 shop towels they rented what should you do? -
Answers -Notify the customer you will bill them for 10 missing shop towels at their LR
rate
Which of the following is NOT a standard delivery frequency? - Answers -Every 3rd
week
What does G.R.F. stand for? - Answers -Garment Request Form
, What is out of service garments? - Answers -Garments returned to the stockroom for
cleaning, grading and storage until requested from a customer
What two items should an SSR have with them? - Answers -Notebook and Pen
What is a good alternative to measuring a customer? - Answers -Provide size samples
to try on
What is the Standard term of the Cintas Service Agreement? - Answers -60 Months
Which of the following is NOT a standard company emblem type? - Answers -Customer
Embroidery with Screen Print- the L10X Emblem
Which of the following is not a main component of Creating Raving Fans - Answers -
Customer who say they are "Very Satisfied" and "Definitely Recommended" Cintas
Which of the following is not a sleeve length description? - Answers -MT Muscle Shirt
What tool can help you find status on your garment requests? - Answers -Garment
Audit Trail
Who are the good competitors in our market and why? - Answers -Uni 1st, Aramark...
Nationwide
Who are the poor competitors in our market and why? - Answers -Economy Linen,
Miller Textile, Morgans... They don't offer much Linen... Smaller regional
If a customer pays by check, what information is put on the check? - Answers -Route,
Day, and Sold to #
Briefly describe what the New Customer Onboarding Program is - Answers -Transition
from Sales Team to Service
I can Prior Service a COD account - Answers -True
Your "AR %" KPI includes all monies in 30, 60, & 90+ Days +Current - Answers -True
The transition of trust must include the SSR and the Sales Rep. - Answers -True
There are three types of National Accounts: Mandatory, Voluntary, and Seasonal -
Answers -False
M.L.R.A. means "Multi Locations Rental Agreement" - Answers -True
I can make price changes to accounts under GM lock control - Answers -False
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