CPI Module 5
Direct eye contact or nodding of head assures the patient that you are still interesting in the
conversation - Answer-True
Reaching out your hand while talking to an aggressive person can seem like a threat - Answer-True
Abusive questions should not be ignored - Answer-True
Healthcare professionals should practice self-control to avoid giving threats and showing that they are
_____________ - Answer-C. All of the above
Body language can be controlled to avoid stimulating ___________ - Answer-B. Anxiety
When conversing make lots of promises - Answer-False
Tension de-escalating can be achieved by attempting to solve the problem at the moment - Answer-
True
Breathing exercises and relaxation can reduce tension - Answer-True
Direct eye contact or nodding of head assures the patient that you are still interesting in the
conversation - Answer-True
Reaching out your hand while talking to an aggressive person can seem like a threat - Answer-True
Abusive questions should not be ignored - Answer-True
Healthcare professionals should practice self-control to avoid giving threats and showing that they are
_____________ - Answer-C. All of the above
Body language can be controlled to avoid stimulating ___________ - Answer-B. Anxiety
When conversing make lots of promises - Answer-False
Tension de-escalating can be achieved by attempting to solve the problem at the moment - Answer-
True
Breathing exercises and relaxation can reduce tension - Answer-True
