The Crisis Development Model (4 behavior levels/4 approaches) - Answer-Anxiety - Supportive
Defensive - Directive
Risk Behavior - Safety Interventions
Tension Reduction - Therapeutic Rapport
What is the value of learning the four levels and corresponding staff attitudes? - Answer-behavior
influences behavior
Complete the Verbal Escalation Continuum - Answer-Starting at the bottom right and moving counter-
clockwise:
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension Reduction
Describe 3 reasons you should use the Supportive Stance - Answer-- Communicates respect
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