BUSA EXAM QUESTIONS AND REVISED ANSWERS ALL CORRECT
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Course
BUSA 2100
Institution
BUSA 2100
BUSA EXAM QUESTIONS AND REVISED ANSWERS ALL CORRECT
5 steps to manage resistance to change - Answer- 1. Education and communication:
2. Participation
3. Negotiation
4. Top management support:
5. Coercion
Results-driven change - Answer- change created quickly by focusing on the measure...
BUSA 2100 2024-2025 EXAM QUESTIONS
AND REVISED ANSWERS ALL CORRECT
5 steps to manage resistance to change - Answer- 1. Education and communication:
2. Participation
3. Negotiation
4. Top management support:
5. Coercion
Results-driven change - Answer- change created quickly by focusing on the
measurement and improvement of results
General Electric workout - Answer- a three-day meeting in which managers and
employees from different levels and parts of an organization quickly generate and act
on solutions to specific business problems
Organizational development - Answer- - Large system interventions
- Small group interventions
- Person-focused interventions
a philosophy and collection of planned change interventions designed to improve an
organization's long-term health and performance
Planning from top to bottom - Answer- -vision
-top managers: mission
-middle managers: tactical plans, management by objectives
-first-level managers: operational plans, standing plans, single-use plans
Steps in the Rational Decision-Making process (8) - Answer- 1. define the problem
2. identify decision criteria
3. weight the criteria
4. generate alternative courses of action
5. evaluate each alternative
6. compute the optimal decision
7. implement the decision
8. evaluate the effectiveness of the decision
3 main stages of moral development - Answer- Preconventional (self-interest),
Conventional (societal expectations), Post conventional (internalized principles)
2 parts of Conventional stage of moral stage - Answer- Good Boy, Nice Girl, Law and
Order
,2 parts of preconventional moral stage - Answer- Punishment and Obedience,
Instrumental Change
2 parts of postconventional moral stage - Answer- Social contract, universal principle
4 types of organizational responsiveness - Answer- 1. reactive --> fight all the way
2. Defensive --> do only what is required
3. Accommodative --> be progressive
4. Proactive --> lead the industry
Lewin's Force Field Analysis - Answer- Highlights that at any moment there are forces
for and against change. This model identifies how change may be brought about.
Lewin's resistance to change - Answer- 1. self interest
2. misunderstanding and distrust
3. low tolerance for change
4. time and cost
Time frame for managers - Answer- Top managers: 3-5 years
Middle: 6-18 months
First-Line - within 2 weeks
3 major managerial roles - Answer- Informational
Interpersonal
Decisional
3 Informational managerial roles - Answer- 1. Monitor role
2. Disseminator role
3. Spokesperson role
3 Interpersonal managerial roles - Answer- 1. Figurehead role
2. Leader role
3. Liaison role
, 4 Decisional managerial roles - Answer- 1. Entrepreneur role
2. Disturbance handler role
3. Resource allocator role
4. Negotiator role
Monitor Role (Informational) - Answer- constantly searching for information to become
more effective
Disseminator (Informational) - Answer- forward information to other organization
members; send memos and reports, make phone calls
Spokesperson (Informational) - Answer- Transmits information to outsiders on
organization's plans, policies, actions, and results; serves as expert on organization's
industry
Figurehead (Interpersonal) - Answer- symbolic head; required to perform a number of
routine duties of a legal or social nature
Leader (Interpersonal) - Answer- direct and motivate subordinates; train, counsel, and
communicate with subordinates
Liaison (Interpersonal) - Answer- Maintains a network of outside contacts who provide
favors and information
Entrepreneur (Decisional) - Answer- initiate improvement projects; identify new ideas,
delegate idea responsibility to others
Disturbance Handler (Decisional) - Answer- take corrective action during conflicts or
crises; resolve disputes among subordinates
resource allocator (Decisional) - Answer- decide who gets resources; schedule, budget,
set priorities
Negotiator (Decisional) - Answer- represent team or department's interests; represent
department during negotiation of budgets, union contracts, purchases
3 things companies look for in managers - Answer- 1. Technical skills
2. Human skills
3. Conceptual skills
4 strategies to prevent leadership derailment - Answer- 1. Executive coaching
2. Leadership training
3. Self-awareness
4. Creating effective management processes and feedback
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