Operations and Supply Chain Management, 16th Edition
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v by F. Robert Jacobs and Richard Chase
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Chapters 1 - 22 | Complete
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, TABLEOFCONTENTS v v
Chapter 1: Introduction
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Chapter 2: Strategy
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Chapter 3: Design of Products and Services
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v Chapter 4: Projects
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Chapter 5: Strategic Capacity Management
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v Chapter 6: Learning Curves
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Chapter 7: Manufacturing Processes Chapter
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8: Facility Layout
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Chapter 9: Service Processes
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Chapter 10: Waiting Line Analysis and Simulation
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v Chapter 11: Process Design and Analysis
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Chapter 12: Quality Management Chapter
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13: Statistical Quality Control Chapter 14:
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Lean Supply Chains
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Chapter 15: Logistics and Distribution Management
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v Chapter 16: Global Sourcing and Procurement
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v Chapter 17: The Internet of Things and ERP Chapter
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18: Forecasting
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Chapter 19: Sales and Operations Planning
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v Chapter 20: Inventory Management
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Chapter 21: Material Requirements Planning Chapter
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22: Workcenter Scheduling
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,Chapter 01 v
Efficiency means doing the right things to create the most value for the company.
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FALSE
Efficiency means doing something at the lowest possible cost.
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1. Effectiveness means doing the right things to create the most value for the company.
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TRUE
Effectiveness means doing the right things to create the most value for the company.
v v v v v v v v v v v v v
AACSB: vAnalytical vThinking
Blooms: vRemember
v Difficulty: v1
vEasy
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof va
vfirm. v Topic: vEfficiency, vEffectiveness, vand
vValue
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
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we could refer to this doctor as being efficient but not effective.
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TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
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The doctor performed the surgery without error. Because the patient died, no value was created.
v v v v v v v v v v v v v v v
AACSB: vAnalytical vThinking
Blooms: vAnalyze
v Difficulty: v2
vMedium
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof va
vfirm. v Topic: vEfficiency, vEffectiveness, vand
vValue
3. A worker can be efficient without being effective.
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TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
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v These are different things.
v v v
AACSB: vAnalytical vThinking
v Blooms:
v Understand
v Difficulty: v2
vMedium
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof va
vfirm. v Topic: vEfficiency, vEffectiveness, vand
vValue
, 4. A process can be effective without being efficient.
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TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
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vcustomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being
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effective, though, means minimizing the amount of time customers need to wait in line.
v v v v v v v v v v v v v v
AACSB: vAnalytical vThinking
v Blooms:
v Understand
v Difficulty: v2
vMedium
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof va
vfirm. v Topic: vEfficiency, vEffectiveness, vand
vValue
5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
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and deliver the firm's primary products and services.
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TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
v v v v v v v v v v v v v v v v v v
deliver the firm's primary products and services.
v v v v v v v
AACSB: vAnalytical vThinking
Blooms: vRemember
v Difficulty: v1
6. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
v v v v v v v v v v v v v v v v v v v
AACSB: vAnalytical vThinking
Blooms: vRemember
v Difficulty: v1
vEasy
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof va
vfirm. v Topic: vEfficiency, vEffectiveness, vand
vValue
7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
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between the two goals.
v v v v
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
v v v v v v v v v v v v v v
AACSB: vAnalytical vThinking
Blooms: vAnalyze
v Difficulty: v1
vEasy
Learning vObjective: v01-04 vEvaluate vthe vefficiency vof va
vfirm. v Topic: vEfficiency, vEffectiveness, vand
vValue
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