ITGSS CERTIFIED TECHNICAL ASSOCIATE;
SUPPORT ENGINEER EXAM QUESTIONS AND
ANSWERS
How many packets are in a TCP handshake? - ANSWER Synchronize,
Synchronize and Acknowledgement,
Acknowledgement
Can you explain Stateful firewall? - ANSWER remembers information
between states and are aware of the different communication paths,
context sensitive so they are able to distinguish real packets from the
fake ones allowing only the active packets to get through.
What protocol does ping use? - ANSWER Internet Control Message
Protocol (ICMP)
What is the difference between ARP table and MAC table? - ANSWER
MAC address table contains the physical address of a network device,
ARP table it stores IP address that are associated with MAC address
Is area 0 required in OSPF? - ANSWER Yes, backbone
Is it OK or NOT OKAY for an OSPF device to be in a 2-way neighbor
state? - ANSWER It is okay to be in a 2-way neighbor state to allow the
routers to exchange information
What is the difference between active FTP and passive FTP? -
ANSWER Active FTP the client is active in telling the server which port
to send and receive data through
Passive FTP the server is the one that tells the PC which port to send
and receive data from
Traceroute is a program that can be used to determine how many router
hops there are between the source and the destination. Windows uses
ICMP while Unix uses UDP. What mechanism is used to provide the
router hop count? - ANSWER TTL
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