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Nrf Customer Service Rise Up Vocabulary With Complete Solutions Latest Update
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Nrf Customer Service Rise Up Vocabulary With Complete Solutions Latest Update
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Nrf Customer Service Rise UpVocabulary With Complete
Solutions Latest Update
Active listening Answer: The practice of hearing and understanding what a
speaker is saying out loud and any messages suggested behind the words.
Add-on services Answer: Available services for specific product purchases
that customers can opt for (e.g., payment options, product modifications, or other
ways that customers can protect their purchases).
Alterations Answer: Modifications to products that help them best meet the
needs of customers (e.g., the tailoring of clothing items or installing additional
memory in a laptop).
Analytical communication style Answer: A communication style refers to the
way a person interacts with others. Someone who has an analytical
communication style typically wants the important data, facts and logic.
At-will employment Answer: Employment subject to termination by an
employer at any time for any reason, except for an illegal reason such as
discrimination. An employee is also free to leave a job at any time, for any reason.
Body language cues Answer: Conscious or unconscious gestures and
movements that express intentions. These are a key form of nonverbal
communication.
, Brand promise Answer: An extension of the company brand that reflects the
benefit of doing business with them—for example, providing quality customer
service.
Breakaway statements Answer: Phrases used to smooth the transition
between one customer and the next one (e.g., "Would it be OK if I grab a few
items for another customer?").
Buying Answer: The branch of retail in charge of selecting and purchasing
merchandise.
Clientele Answer: The collective group of customers that are served by a
specific retailer, when considered in total.
Closed-ended questions Answer: Questions that aim to get you a short or
yes/no answer. These are useful to limit the scope of a conversation, to confirm a
specific response, or to close the sale. Closed- ended questions often begin with
words such as: will, can, may, are and do.
Company brand Answer: The overall impression gathered from information
that is seen, heard and experienced by customers who encounter a business, its
products and its services.
Company culture Answer: The unique way that an organization's employees
interact with each other and with customers. The culture defines the personality
of a company, and typically includes a variety of elements, such as work
environment, company mission, value, ethics, expectations and goals. A
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