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NCCAP Exam Questions with Correct Answers
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NCCAP Exam Questions with Correct Answers
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NCCAP Exam Questions with CorrectAnswers
Organization - Answer-Two or more people working together to achieve a common
goal.
Delegation - Answer-Thoughtfully assigning responsibilities and giving authority to
complete the task.
Authority - Answer-The ability to make decisions.
Responsibility - Answer-Being assigned a duty to complete.
Accountability - Answer-Being held responsible for the outcome of the duty assigned.
Job Description - Answer-A detailed description of responsibilities related to a specific
position.
Task Outline - Answer-Step by step directions to coordinate with procedures or
protocols.
Matrix Organizational Chart - Answer-Defines the company structure in which the
reporting relationships are set up as a grid, or matrix, rather than in the traditional
hierarchy.
Line Organizational Chart - Answer-Authority is defined from the top down with clear
lines defining responsibilities.
Strategic Plan - Answer-The organization's defining its future and plan to move forward.
Operational Plan - Answer-Duty of departmental managers-the day to day
implementation of departmental goals and policies.
Contingency Plan - Answer-Having an alternate plan when things do not go as planned.
Policy - Answer-A broad written statement defining a course of action. They state what
should be done.
Procedure - Answer-Systematic plans of actions that coordinate with policies. They
identify the who, what, when, and where of how the the policies should be implemented.
Budget - Answer-A plan that projects how the business will allocate and spend money
over a period of time to maintain its operation.
, Operating Budget - Answer-Specific budgets defined to allow each area of the operation
to run effectively. It defines the day to day operation of the service.
Capital Expense - Answer-Items that go beyond operational expenses and are used
over a period of time.
Leisure - Answer-Independent use of free time.
Recreation - Answer-Activity that refreshes the body or mind-structured and organized.
Continuum of Care - Answer-Levels of care beginning with care and support at home,
care provided in the community such as adult day centers and institutional care through
assisted living and skilled nursing facilities.
Chain of Command - Answer-A clear and distinct line of authority among the positions in
an organization.
Organizational Chart - Answer-A visual picture of the organization that lines of
communication and authority.
Authority - Answer-The power and right to make decisions.
Accountability - Answer-To be responsible for something, to have to answer to an
authority.
Responsibility - Answer-A duty that is assigned to an individual or a duty one accepts.
Departmentalization - Answer-Basis for grouping of positions into departments and
departments into the organization.
Measurement - Answer-Collecting data related to characteristics or expectations to
determine if the standard was met in a QA study.
Judgement - Answer-Making a decision or drawing a conclusion from data collected.
Control - Answer-The management process of evaluating the service and determining if
the outcomes meet the pre-defined standards or expectations.
Audit - Answer-A formal review of an area of service. Most commonly used with Chart
Audit where the medical record is thoroughly reviewed for completeness and content.
Evaluate - Answer-The act of appraising something for its completeness or meeting
expectations.
Action Plan - Answer-A written plan established to address areas of concern or
substandard practice which may have been identified in an evaluative study or audit.
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