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SCM 300 Final Exam Study Guide (Davila) With100% Complete Solution
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SCM 300 Final Exam Study Guide (Davila) With100% Complete Solution
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SCM 300 Final Exam Study Guide(Davila) With100% Complete Solution
Process - Correct Answer-• Activity takes an input adds value and
provides an output.
Relationship between business processes and the supply chain,
Importance of business processes - Correct Answer-• Made up of a lot of
interconnected and interdependent processes
• Productivity- managing inputs and outputs at a smaller scale
3 Requirements of a good process - Correct Answer-• Good intentions
• Goal oriented, stakeholders considered, effective and efficient, outputs
are desired
• Reproducible Results
• Easily to understand and able to adapt.
• Measurable and Manageable
• Entire system considered, easy to identify problems, good metrics
6 Important aspects of "intentions and parameters - Correct Answer-•
Goals
• Stakeholders
• Define Values
• System Parameters
• Looks at big picture.
• Define Success
• Outcomes in detail, measurements, cost, capacity.
• Efficient And Effective
• Maximum outputs and minimum inputs, waste.
In class EX: Ticket Brokerage - Correct Answer-What are MY GOALS and
WHO ARE MY STAKEHOLDERS
8 Reasons for Bad Processes - Correct Answer-• Never was good
• Ambiguity
• Misalignment
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, • Miscommunication
• Market Evolution
• Used to be good
• Lack of appropriate tools & technology
• Development of poor processes
Cow Path Theory - Correct Answer-• Getting used to old cows habits, old
cow leaves and new cow is expected to be the same but in reality cow
finds faster and efficient way.
6 Primary stages and steps in designing a business process - Correct
Answer-• Define the purpose of processes
• Create detailed process/value stream map describing how process is
currently performed
• Evaluate alternative designs
• Identify and define performance measure for the process
• Select appropriate equipment and technology
• Develop implementation plan to introduce new or revised process design
Block Diagram VS. Process Map - Correct Answer-Block Diagram- shows
step by step process without determent and only with one shape, nothing
in layout allows to anything to change, important because can show how
many things can go wrong at previous steps that eventually hurts the
production
Process Map- has different shapes that mean different things, allows
process to be customized depending on specific questions from
client/order
Scope Inflation - Correct Answer-•When work goes beyond minimum
required to get the job done
• Results in cost and schedule overruns
• Smarter you are the the more likely scope inflation is
• You want a small scope
Scope - Correct Answer-• Define process
requirements and boundaries
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