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Shake Shack - New Hospitality Test 2025 Solution solved 100% Passed!!
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Shake Shack - New Hospitality Test 2025 Solution solved 100% Passed!!
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Passed!!2024/2025
Shake Shack - New Hospitality
Test
The face you make when you are not mindful of it or think no one is watching is
called your: Answer: Resting Face
Why it important that we create cRraves and make suggestions to our guests?
(Select all that apply)
We have a vast menu that some people might not fully understand;
It helps ensure order accuracy so that the guest doesn't forget to order
something;
To help increase our sales at the Shack and encourage our guests to enjoy their
meal to the fullest extent
To make sure our guests order a menu item from each station, keeping our Team
Members active Answer: 1st, 2nd, and 3rd answer choices (We have a vast
menu that some people might not fully understand;
It helps ensure order accuracy so that the guest doesn't forget to order
something;
To help increase our sales at the Shack and encourage our guests to enjoy their
meal to the fullest extent)
, Passed!!
2024/2025
Key words: people do NOT need to order an item from each station!
While in between transactions, a guest walks up to your register right after
ordering, realizing that their ShackBurger doesn't come with fries. What should
you do? (Select the BEST answer) Answer: Start a new order to ring in their
fries, use their same buzzer number, and mark it as an "add to check"
Which of the following questions should prompt you to ask our guest if there is an
allergy concern (Select ALL that apply)?
"What kind of oil do you use in your fryers?"
"Do you guys have peanuts or peanut butter here?"
"Can I order my ShackBurger without a bun?"
"Which burger is your favorite?"
"How big are your fry portions?" Answer: 1st, 2nd, and 3rd answer choices
("What kind of oil do you use in your fryers?"
"Do you guys have peanuts or peanut butter here?"
"Can I order my ShackBurger without a bun?")
Key words: favorite burgers or fry portion size have nothing to do with allergies
If a guest has an allergen concern, why is it important that we always print the
"chit sheet" and review it with our guests (Select ALL that apply)? Answer:
We do not want to risk forgetting any key information which can result in severe
injury to our guests, even if we think we have it memorized
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