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NCO-DLC - Change Management - (LM-06) 2025 Solution solved 100% Passed!!
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NCO-DLC - Change Management - (LM-06) 2025 Solution solved 100% Passed!!
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Passed!!2024/2025
NCO-DLC - Change Management -
(LM-06)
Adaptability Answer: is the ability to adjust to changed,
unexpected, or ambiguous situations by actively
seeking information and by demonstrating openness and support of different and
innovative change idea
Elements of Adaptability Answer: Cognitive, Emotional and Dispositional
Flexibility
Cognitive Flexibility Answer: The ability to use different thinking
strategies and mental frameworks.
Emotional Flexibility Answer: The ability to vary your approach to dealing
with your own emotions and those of others.
Dispositional Flexibility Answer: The ability to remain optimistic and at the
same time realistic.
NCOs with Cognitive Flexibility do 3 things Answer: 1) They scan the
environment, 2) develop an understanding, and 3) create strategies.
Scan the environment Answer: refers to the ability to identify changes as they
occur and to see the changes coming
, Passed!!
2024/2025
Developing an understanding Answer: "making sense" out of a situation"
Creating Strategies Answer: involves developing several possible plans for
responding to change. Sitting back and waiting for somebody else to make a
decision that may or may not come isn't a strategy.
Change Management Answer: is a "proactively coordinated and structured
period of transition from situation A to situation B using a systematic approach
Change Sponsors Answer: are the people responsible for
initiating change within an organization
Change Agent Answer: are those responsible for implementation
of change in an organization
Change Targets Answer: are the individuals or groups who
actually undergo the change
Mayo's Four Levels of Change Answer: knowledge changes, attitudinal
changes, individual behavioral changes, and group
or organizational behavioral changes
Knowledge Answer: A change in knowledge is generally the easiest change to
bring about. It involves a way of learning something new and can occur from
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