Exam (elaborations)
Barista Exam Questions and Answers
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Barista Exam Questions and Answers
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Barista Exam Questions and AnswersZarraffa's Coffee mission statement - Answer-Zarraffa's Coffee strives to make an
individually perfect cup of coffee - every time
The outside in principle - Answer-cleaning from outside to in, cleaning dinning room and
customer areas before cleaning behind the counter.
Entry to exit philosophy - Answer-to serve the customer from the moment they enter the
door till the moment they leave.
3 aspects of the Zarraffa's Coffee way - Answer-we roast our own beans
we create an environment for people to connect
we care about our customers
5 Pilars of customer service - Answer-Greet
Converse
Warmth
Eye contact
Can-do attitude
Zarrafite a day - Answer-to sell one Z-card per shift
4 Benefits of a Z-card - Answer-$4.50 birthday gift
monthly prizes
saving money
Z-News
increased return customers
Lost or Stolen Z-card - Answer-if the card is lost or stolen it is the fault of the customer,
they are to purchase a new card and fill out the form attached to the menu. they will
return it to us and we post to head office.
Damaged Z-card - Answer-if the card is damaged it is our fault and we will give them a
form to replace it.
what items can be punched with a Z-card - Answer-Hot and cold drinks
how do customers register Z-cards - Answer-when they buy it, we give them a recipe to
go home and register it online.
how do customers earn Z-dollars - Answer-buy swiping their card when purchasing hot
to cold drinks
4 benefits of sampiling - Answer-increased customer awesomeness of drinks and food
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