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Exam (elaborations)

Barista Exam Questions and Answers

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  • Course
  • Barista
  • Institution
  • Barista

Barista Exam Questions and Answers

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  • November 11, 2024
  • 4
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Barista
  • Barista
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lectknancy
Barista Exam Questions and Answers
Zarraffa's Coffee mission statement - Answer-Zarraffa's Coffee strives to make an
individually perfect cup of coffee - every time

The outside in principle - Answer-cleaning from outside to in, cleaning dinning room and
customer areas before cleaning behind the counter.

Entry to exit philosophy - Answer-to serve the customer from the moment they enter the
door till the moment they leave.

3 aspects of the Zarraffa's Coffee way - Answer-we roast our own beans
we create an environment for people to connect
we care about our customers

5 Pilars of customer service - Answer-Greet
Converse
Warmth
Eye contact
Can-do attitude

Zarrafite a day - Answer-to sell one Z-card per shift

4 Benefits of a Z-card - Answer-$4.50 birthday gift
monthly prizes
saving money
Z-News
increased return customers

Lost or Stolen Z-card - Answer-if the card is lost or stolen it is the fault of the customer,
they are to purchase a new card and fill out the form attached to the menu. they will
return it to us and we post to head office.

Damaged Z-card - Answer-if the card is damaged it is our fault and we will give them a
form to replace it.

what items can be punched with a Z-card - Answer-Hot and cold drinks

how do customers register Z-cards - Answer-when they buy it, we give them a recipe to
go home and register it online.

how do customers earn Z-dollars - Answer-buy swiping their card when purchasing hot
to cold drinks

4 benefits of sampiling - Answer-increased customer awesomeness of drinks and food

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