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Caffe Nero Barista Quiz Questions with Correct Answers
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Caffe Nero Barista Quiz Questions with Correct Answers
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Caffe Nero Barista Quiz Questions withCorrect Answers
Name the 4 pillars of the Caffe Nero Brand - Answer-1. Premium Italian Coffee
2. Warm Welcoming Atmosphere
3. Genuine Personal Service
4. Good Fresh Food
Name 3 things that make Caffe Nero a premium brand? - Answer-1. Our Coffee
(Roastery)
2. Our Food (Pain D'Avignon)
3. Our milk (Guida's)
In the correct order, what are the 6 steps? - Answer-Smile and Greet
Serve
Sell
Stamp & Pay
Sugar
Say Thank you and Goodbye
For what products can we give a stamp on the loyalty card? - Answer-All hot coffee,
teas, herbal teas, hot chocolate, all Speciality hot drinks (e.g., Chai Latte), all frappes
and frozen drinks (e.g. smoothies)
In the correct order, what are the Barista Priorities? - Answer-Customer is the King
Selling
Cleaning and Clearing
Re-stocking
Washing Up
when cleaning tables, from where should you start and where should it take you? -
Answer-start outside (or nearest the door): take black tub, sanitizer, and blue cloth
Name the 5 Golden Rules - Answer-1. Flush group head
2. Level Dose and Wipe Handle
3. Purge and wipe steam wand
4. extract and time (21 seconds for ROP and 15 seconds for Ristretto)
5. Clean as you go
Name the 5 quality standards of a Barista - Answer-1. Never re-use milk
2. brewing coffee every hour
3. china and silverware (placing saucers on counter/every drink getrs a spoon)
4. never leave the bar unattended
5. greeting customers
, What would you look for on a perfect single espresso? (ROP and one other test) -
Answer-Rate of Pour (ROP) is 21 seconds (+/-)
- thick hazelnut brown crema
- crema heals when cut with a teaspoon
- crema drips like honey from the spoon
- sugar floats on crema
How would you describe the perfect cappuccino? - Answer-Made with espresso
Dense creamy foam on top
How would you make and serve a Grande Americano to take away? - Answer-Put water
first into a paper cup
Add 3 shots of coffee
Offer space for milk
Place lid
Add sleeve/double cup the last
What should you do if you make a bad coffee? - Answer-Throw it away, apologize to
your customer, and re-make it
How would you make and serve a Grande hot chocolate drink in? - Answer-Add 12oz
milk to the jug
3 Flat scoops of chocolate powder
Heat milk to 120 degrees (be careful not to texture much)
If syrup is requested, add to the cup and not the jug
Serve with cream (pour into cup and create a thin layer of foam, add whipped cream
and top with Belgian chocolate sprinkles)
Service without cream (pour that chocolate to the top of the cup (no dome) then top
Belgian chocolate sprinkles
Add long spoon into the mug
What are the current offerings for filter coffee (excluding decaf) - Answer-Classico and
Single Origin
What Speciality drinks do we serve? - Answer-Chai Latte, White Chocolate Mocha,
Caramelatte
What 4 milks do we use in Caffe Nero?
How can we tell them apart? - Answer-Whole, skimmed, oat, and almond
What temperature do you stop the steamer at? - Answer-120 degrees fahrenheit
What do you do before and after using the steam wand? - Answer-Purge and wipe
How long do you make a Frappe Latte - Answer-1/2 cup of ice into the blender
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