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AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM, PRACTICE EXAM AND STUDY GUIDE NEWEST 2024 ACTUAL EXAM 120 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+$11.99
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AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM, PRACTICE EXAM AND STUDY GUIDE NEWEST 2024 ACTUAL EXAM 120 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+
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AIC
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AIC
AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM, PRACTICE EXAM
AND STUDY GUIDE NEWEST 2024 ACTUAL EXAM 120 QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM, PRACTICE EXAM
AND STUDY GUIDE NEWEST 2024 ACTUAL EXAM 120 QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
Some will also send a copy via regular mail in case the certified letter is not accepted. - answer-Insurers
usually send denial letters
Select one:
A. By email to ensure prompt receipt by the insured.
B. By certified mail with a return receipt requested.
C. By overnight courier.
D. By registered mail.
Any written claims communication may be subpoenaed. - answer-As methods of communication evolve,
it's important for claims professionals to remember that any written claims communication may be
Select one:
A. Replaced with verbal communication.
B. Misinterpreted.
C. Edited later.
D. Subpoenaed.
.
If a claim is complex, or if settlement negotiations are not progressing with the insurer, the insured may
hire a public adjuster to protect his or her interests. - answer-In which one of the following scenarios is a
public adjuster most likely to become involved?
Select one:
A. An insurer finds it financially unfeasible to hire its own claims staff in a given state.
B. An insured is unable to afford legal representation to contest a claim.
C. A catastrophic disaster strikes, involving damage to many properties.
D. An insured's negotiations with the insurer on a complex claim are not going well.
-Which one of the following statements regarding third-party administrators (TPAs) is most accurate?
,Select one:
A. TPAs are typically used by businesses that have chosen not to self-insure.
B. TPAs handle claims, keep claims records, and perform statistical analyses.
C. TPAs are generally found in an insurer's claims department.
D. TPAs are employed only by independent adjusting firms.
Proper releases taken is a qualitative audit factor; the others are quantitative. - answer-Hugo is
conducting an audit of a branch office claims operation. He is evaluating timeliness of reports, number
of files opened, proper releases taken, and accuracy of data entry. Which one of Hugo's metrics is a
qualitative audit factor? Select one:
A. Proper releases taken
B. Timeliness of reports
C. Number of files opened
D. Accuracy of data entry
Line underwriter. This describes the duties of a line underwriter, rather than a staff underwriter. There is
not enough information to determine which line of business is being written. A public underwriter does
not exist. Line underwriters evaluate new submissions and perform renewal underwriting, usually by
working directly with insurance producers and applicants. Staff underwriters, meanwhile, manage risk
selection by working with line underwriters and coordinating decisions about products, pricing and
guidelines. - answer-Aaron works for a multi-line insurer. He works with insurance producers and
applicants to evaluate new business submissions and conduct renewal underwriting. Aaron is a
Select one:
A. Staff underwriter.
B. Public underwriter.
C. Personal lines underwriter.
D. Line underwriter.
Claims professionals should first listen carefully to understand what the claimant is saying. - answer-The
first key to communicating empathetically as a claims professional is
Select one:
A. A comprehensive understanding of relevant insurance policies.
,B. Speaking calmly and clearly.
C. Being prepared with all documentation relating to the claim.
D. Listening.
Cost to investigate, defend, and settle claims. LAE is the expense that an insurer incurs to investigate,
defend, and settle claims according to the terms specified in the insurance policy. - answer-Mia tracks
loss adjustment expense (LAE) as part of her management of the claims department for an insurer. Mia
considers LAE to be the
Select one:
A. Total amount of loss reserves of all claims.
B. Paid portion of claims.
C. Cost to investigate, defend, and settle claims.
D. Total incurred amount of claims.
Claim reps collaborate with more than other insurer employees. Many insurers employ a panel of
experts that the claims rep can select according to the investigation's needs. - answer-In her role with an
insurer, Katarina has opportunity to collaborate with not only employees from her company, but also
external experts with particular expertise. For example, as part of her investigation, she hired an
engineer to conduct a review of a machine that was involved in a personal injury. Katarina is a(n)
Select one:
A. Medical provider.
B. Expert Witness.
C. Premium auditor.
D. Claim representative.
Open-ended questions can be used to clarify an interviewee's statements. - answer-When Mehmet
interviews witnesses as part of his claims investigation, he asks different types of questions based on
need, such as open-ended, direct, indirect, and leading. Which type of question should Mehmet ask
when he wants to set the interviewee at ease and he is looking for explanation or elaboration of details
in the interviewee's own words?
Select one:
A. Open-ended
B. Direct
, C. Indirect
D. Leading
Potentially complex claims are the most difficult for insurers to identify at the time of first report. -
answer-Which one of the following types of workers compensation claims are the most difficult for
insurers to identify at the time of first report?
Select one:
A. Catastrophic claims
B. Medical-only claims
C. Potentially minor claims
D. Potentially complex claims
B. A legitimate claim is exaggerated.
Soft fraud, also called opportunity fraud, occurs when a legitimate claim is exaggerated. - answer-Soft
fraud, also called opportunity fraud, occurs when
Select one:
A. An application for insurance contains untrue information.
B. A legitimate claim is exaggerated.
C. A loss is triggered intentionally.
D. A claim is filed for a loss that did not occur.
B. Continue with her investigation.
Continue with her investigation. Indicators of fraud are not proof of fraud. - answer-Carla is investigating
a claim for a stolen car. The insured provided a copy of the police report, but she notices that the
account in the police report differs from the insured's version of events. At this point, Carla should
Select one:
A. Refer the case to the SIU.
B. Continue with her investigation.
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