Exam (elaborations)
Supervisor Level 1- GPSTC Exam Questions and Answers
- Course
- Institution
Supervisor Level 1- GPSTC Exam Questions and Answers
[Show more]
Content preview
Supervisor Level 1- GPSTC ExamQuestions and Answers
Autocratic management style - Answers -management style where all decision-making
is centralised, there is little delegated authority and communication is one way -
downwards. Micro-manages subprdinates.
Consultative management style - Answers -is one where the manager consults
employees before making decisions.
Persuasive management style - Answers -is one where the manager attempts to sell
decisions made.
Democratic Management Style - Answers -seeks input from subordinates and do what
the majority of subordinates wants
chaotic management style - Answers -Gives employers the power to make all of their
decisions. Management outlines company goals and each employer is responsible for
achieving their goals.
The #1 factor in productivity, morale, and retention - Answers -The relationship between
employees and the immediate boss.
Management - Answers -getting work done through others
Characteristics of supervisors - Answers -Oversee activities of other people
Supervisors need subordinates more than subordinates need supervisors
Supervisors get paid primarily for what their subordinates do
Supervisor responsibilities - Answers -Plan
Organize
Direct
Control
Coordinate
technical competence - Answers -the ability to apply specialized knowledge or
expertise. How to do the job. New supervisors rely most on this skill.
Professional competence - Answers -Proven level of ability, often linked to qualifications
issued by relevant professional bodies and compliance with their codes of practice and
standards. Understand policy and rules.
, Five foundations of supervision - Answers -Give clear and complete instructions
Communicate
Give credit where it is due
Involve people in decisions
Maintain an open door
Three skills supervisors should have - Answers -Technical skill- how to do the job
Interpersonal skill- dealing with people
Analytical skill- problem solving
Levels of Management - Answers -Executive- chief, Director, sheriff- hire and fire
Middle management- major, Capt. LT.- implement programs and supervise others.
First line supervisor- Sgt. Corporal, FTO- responsible for working with hands on
workers.
What is a first line supervisor? - Answers -Report to middle managers
Responsible for getting hand on work employees to carry out the plans of management
Sgt, Corporals, FTO
Responsible for the actions of another (could just not have a title- a senior officer)
Define Responsibility - Answers -The duty or obligation to perform a prescribed task or
service or to attain a specific objective.
Define Authority - Answers -the power or right to give orders, make decisions, and
enforce obedience.
Define accountability - Answers -Willingness to accept personal responsibility and to
answer for our own choices and actions
Define leadership - Answers -The process of influencing organizational members to use
their energies willingly and appropriately to facilitate the achievement of the agency's
goals.
policy - Answers -Tells us what to do, guides thinking and decision making
Rule - Answers -Rules are inflexible, no exceptions, specifically direct people how to act
Procedure - Answers -Chosen methods of carrying out tasks, tell us how to do
something, more specific than policies but less restrictive than rules.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller millyphilip. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
67096 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now