BUSMHR 3200 Exam Study Guide.
Organizational Behavior - answer(OB) An interdisciplinary field dedicated to better
understanding and managing people at work - The systematic study of the actions and attitudes
that people exhibit in organizations
Theory Y - answerA modern and positive set of assu...
Organizational Behavior - answer✔(OB) An interdisciplinary field dedicated to better
understanding and managing people at work - The systematic study of the actions and attitudes
that people exhibit in organizations
Theory Y - answer✔A modern and positive set of assumptions about people at work
Theory Y Assumptions - answer✔1.) Work is a natural activity, like play or rest
2.) People are capable of self- direction and self- control if they are committed to objectives
3.) People generally become committed to organizational objextives if they are rewarded for
doing so
4.) The typical employee can learn to accept and seek responsibility
5.) The typical member of the general population had imagination, ingenuity, and creativity
Theory X Assumptions - answer✔1.) Most people dislike work; they avoid it when the can
2.) Most people must be coerced and threatened with punishment before they will work.
People require close direction when they are working
3.) Most people actually prefer to be directed. They tend to avoid responsibility and exhibit
little ambition. They are interested only in security
Contingency Approach - answer✔Calls for using management concepts and techniques in a
situationally appropriate manner, instead of tryinto rely on "one best way"
Human Capital - answer✔The productive potential of an individuals's knowledge and actions
Social Capital - answer✔Productive potential resulting from strong relationships, goodwill,
trust, and cooperative effort
Types of Human Capital - answer✔1.) Training
2.) Work- based development opportunities
3.) Learning activities outside of work
Types of Social Capital - answer✔1.) Internal (Mentoring relationship, membership in company
softball team)
2.) External (Conference attedance to meet people at other companies, join local, industry
specific organizations to identify new customers)
Positive Organizational Behavior - answer✔(POB) - The study and appliction of positively
oriented human resource strengths and psychological capacities that can be measured,
developed, and effectively managed for performace improvement in today's workplace
Luthan's CHOSE Model of Key POB Dimensions - answer✔Confidence/ self- efficacy
Hope
Optimism
Subjective well- being
Emotional intelligence
Confidence/ self- efficacy - answer✔One's belief in being able to successfully execute a specific
task in a given context
Hope - answer✔One who sets goals, figures out how to achieve them (Identifies pathways), and
is self- moivated to accomplish them, that is, will power and "waypower"
Optimism - answer✔Positive oucome expectancy and/ or a positive causal attribution, but is
still emotional and linked with happiness, perserverance, and success
Subjective well- being - answer✔Beyond the emotion of happiness, how people cognitivel
process and evaluated their lives, in other words, the satisfaction with their lives
Emotional intelligence - answer✔Capacity for recognizing and managing one's owwn ad other's
emotions -- Self- awareness, self- motivation, being empathetic, and having social skills
e- business - answer✔Using information communication echnologies to facilitate every aspect
of running a business
Ethics - answer✔The study of moral issues and choices
Corporate Social Rsponsibility - answer✔(CSR) - Means that corporations have obligations to
others, beyond shareholders and beyond the bounds of law or contract
The Magnificent Seven: General Moral Principles for Managers - answer✔1.) Dignity of human
life
2.) Autonomy
3.) Honesty
4.) Loyalty
5.) Fairness
6.) Humaneness
7.) The common good
Whistle- blowing - answer✔Occurs when an employee reports a perceived unethical and/ or
illegal activity to a third party such as government agencies, news media, or public- interest
groups
Morally Attentive - answer✔Individuals who faithfully consider the ethical implications of their
actions and circumstances
Meta- analysis - answer✔A statistical pooling technique that permits behavioral scientists to
draw general conclusions about certain variable from many different studies
Field Study - answer✔Probes individual or group processes in an organizational setting
Laboratory Study - answer✔Variables are manipulated and measured in contrived situations
Sample Survey - answer✔Samples of people from specified populations respond to
questionnaires
Case Study - answer✔An in- depth analysis of a single individual, group, or organization
Organizational Culture - answer✔The set of shared, taken-for-granted implicit assumptions that
a group holds and that determines how it perceives, thinks about, and reacts to its various
environments
Values - answer✔1.) Are concepts or beliefs
2.) Pertain to desireable end- states or behaviors
3.) Transcend situations
4.) Guide selection or evaluation of behavior and events
5.) Are ordered by relative importance
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