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HDI Support Center Analyst 4.0 Questions & Answers
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HDI Support Center Analyst 4.0 Questions & Answers
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HDI Support Center Analyst 4.0 Questions &Answers
Define automation Correct Ans-technique, method or system of operating or controlling a
process by highly automatic means, reducing human intervention to a minimum
Define bots Correct Ans-computer program designed to stimulate conversation with human
users, especially over the internet.
Define artificial intelligence Correct Ans-Theory and development of computer systems with
the ability to perform tasks that normally require human intelligence, such as visual perception,
speech recognition, design-making and translation between languages.
Define machine learning Correct Ans-sub-field of computer science that gives customers the
ability to learn without being explicitly programmed
List tasks that can be performed via automation Correct Ans-resets, account info,
onboarding/offboarding, report production, data transfer, software installation testing
Describe the objectives of automated remediation Correct Ans-A-52
Identify examples of automated remediation functionality Correct Ans-A-52
, Describe the benefits of automated remediation tools Correct Ans-A-53
Describe the challenges of automated remediation tools Correct Ans-A-53
Describe the purpose of social media Correct Ans-provides platforms to facilitate the
interactions of people via virtual communities to help each other
Describe how social media technology may be used in a service and support organization
Correct Ans-A-54
Describe the benefits of using social media technologies in a service and support organization
Correct Ans-A-54
Describe the potential challenges of using social media technologies in a service and support
organization Correct Ans-A-55
Describe cloud services Correct Ans-Cloud services is a set of services offered via a network
and a distributed computing environment where the services are provided via a real
infrastructure; however, these services are virtual. Cloud is a synonym for distributed computing
over a network of virtual servers and services
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