ORGB 300 FINAL EXAM
organizational behavior - correct answer ✔a field of study devoted to
understand, explaining, and ultimately improving the attitudes and behaviors
of individuals and groups in organizations
Resource-based view of the firm (good OB = profits)
good people are hard to find
good people are more difficult to imitate - correct answer ✔why does OB
matter?
job performance - correct answer ✔the value of the set of behaviors that
contribute, either positively or negatively, to organizational goal
accomplishment
consequences
results
itself - correct answer ✔job performance is NOT the __________
or_________ of behavior, but the behavior _________.
citizenship behavior - correct answer ✔voluntary activities that may or may
not be rewarded but that contribute to the organization by improving the
quality of the setting where work occurs
coworkers or colleagues
organization itself - correct answer ✔who benefits from citizenship behavior?
voice
,civic virtue
boosterism - correct answer ✔what are the three pieces of organizational
citizenship behavior?
helping
courtesy
sportsmanship - correct answer ✔what are the three pieces of interpersonal
citizenship behavior?
counterproductive behavior - correct answer ✔employee behaviors that
intentionally hinder organizational goal accomplishment
production deviance
property deviance
political deviance
personal aggression - correct answer ✔what are the four types of
counterproductive behavior?
affective (emotion based)
continuance (cost-based)
normative (obligation-based) - correct answer ✔what are the three types of
organizational commitment?
organizational commitment - correct answer ✔a desire on the part of an
employee to remain a member of an organization
affective commitment - correct answer ✔a desire on the part of an employee
to remain a member of an organization because of an emotional attachment
to, or involvement in that org
, continuance commitment - correct answer ✔a desire on the part of an
employee to remain a member of an org because of an awareness of the
costs associated with leaving
normative commitment - correct answer ✔a desire on the part of an
employee to remain a member of an org because of a feeling of obligation
create a feeling that the employee is in the organization's debt (tuition
reimbursement)
become a charitable organization (corporate volunteering) - correct answer
✔what are two ways to build a sense of obligation-based commitment among
employees?
withdrawal - correct answer ✔a set of actions that employees perform to
avoid the work situation
psychological withdrawal (neglect)
physical withdrawal (exit) - correct answer ✔what are the two types of
withdrawal behavior?
daydreaming
looking busy
socializing
cyberloafing
moonlighting - correct answer ✔give three examples of psychological
withdrawal.
tardiness
organizational behavior - correct answer ✔a field of study devoted to
understand, explaining, and ultimately improving the attitudes and behaviors
of individuals and groups in organizations
Resource-based view of the firm (good OB = profits)
good people are hard to find
good people are more difficult to imitate - correct answer ✔why does OB
matter?
job performance - correct answer ✔the value of the set of behaviors that
contribute, either positively or negatively, to organizational goal
accomplishment
consequences
results
itself - correct answer ✔job performance is NOT the __________
or_________ of behavior, but the behavior _________.
citizenship behavior - correct answer ✔voluntary activities that may or may
not be rewarded but that contribute to the organization by improving the
quality of the setting where work occurs
coworkers or colleagues
organization itself - correct answer ✔who benefits from citizenship behavior?
voice
,civic virtue
boosterism - correct answer ✔what are the three pieces of organizational
citizenship behavior?
helping
courtesy
sportsmanship - correct answer ✔what are the three pieces of interpersonal
citizenship behavior?
counterproductive behavior - correct answer ✔employee behaviors that
intentionally hinder organizational goal accomplishment
production deviance
property deviance
political deviance
personal aggression - correct answer ✔what are the four types of
counterproductive behavior?
affective (emotion based)
continuance (cost-based)
normative (obligation-based) - correct answer ✔what are the three types of
organizational commitment?
organizational commitment - correct answer ✔a desire on the part of an
employee to remain a member of an organization
affective commitment - correct answer ✔a desire on the part of an employee
to remain a member of an organization because of an emotional attachment
to, or involvement in that org
, continuance commitment - correct answer ✔a desire on the part of an
employee to remain a member of an org because of an awareness of the
costs associated with leaving
normative commitment - correct answer ✔a desire on the part of an
employee to remain a member of an org because of a feeling of obligation
create a feeling that the employee is in the organization's debt (tuition
reimbursement)
become a charitable organization (corporate volunteering) - correct answer
✔what are two ways to build a sense of obligation-based commitment among
employees?
withdrawal - correct answer ✔a set of actions that employees perform to
avoid the work situation
psychological withdrawal (neglect)
physical withdrawal (exit) - correct answer ✔what are the two types of
withdrawal behavior?
daydreaming
looking busy
socializing
cyberloafing
moonlighting - correct answer ✔give three examples of psychological
withdrawal.
tardiness
