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Food and Beverage Management FINAL EXAM Questions with Latest Update
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Food and Beverage Management FINAL EXAM Questions with Latest Update
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Food and Beverage Management FINALEXAM Questions with Latest Update
What are the two types of operations - Answer-Commercial and non-commercial
What are commercial operations - Answer-•Restaurants
•Hotel/lodging
•Concessions
•Franchise
What are non-commercial operations - Answer-•Hospitals
•Schools
•Jails/prisons
•b+i (business and industries
What are the top trends of restaurants - Answer-•Good design
•Unique experience
•Street food inspired experiences
•Locally sourced food
•Online presence
What does a franchise do - Answer-Sell "brand"
What does a franchisor deal with - Answer-Corporate; license from 10k-200k,
brand/name
What does a franchisee deal with - Answer-•Cost
•Buildout
•Royalty
•Franchise
What traits do restaurants have that other stores do not - Answer-•Sanitation
•Skill level
•Labor-labor costs
•Service
•Food & beverage cost (may differ due to weather, season, disease)
•Competition
•Perishables
Leadership>management - Answer-"Doing right things" > "doing things right"
"We lead people, we manage systems" - Answer-Must be people oriented.
90% of restaurants fail due to poor management of people.
, What does leadership focus on - Answer-•Revenue
•Innovation
•Continuous improvement
•Food quality
What are the six keys to effective leadership - Answer-•Develop a vision
•Articulate the vision
•Trust your subordinates
•Encourage risk
•Simplify
•Keep your cool
•Invite dissent
Mazlow's Hierarchy of Needs (top to bottom) - Answer-•Self-realization
•Esteem needs
•Social needs
•*Safety needs
•*Physiological needs
What is participative leadership - Answer-•Being open-minded to ideas
•Honesty
•Trust
•Asking opinions
What is power leadership - Answer-"I say - you do"
Leadership challenges: pressures to - Answer-Cut costs and increase profits
Leadership challenges: 5 P's to go wrong - Answer-•Pressure
•Pleasure
•Power
•Pride
•Skewed Priorities
Serrant leadership [upside-down triangle] top to bottom - Answer-•Customer
•Staff
•Mid-management
•Leader
What are the properties of marketing - Answer-•Advertising
•Pricing
•Experience
•Location
•Delivery
•Product
•Target customers
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