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UGBA 105 Exam 1 with Complete Solutions
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UGBA 105 Exam 1 with Complete Solutions
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UGBA 105 Exam 1 with CompleteSolutions
reinforcement theory Correct Ans-behavior is a function of its consequences; behavior that is
rewarded will be repeated, while behavior that is punished will not be repeated.
self-determination theory Correct Ans-people prefer to feel they have control over their
actions
obligations vs previously enjoyed task Correct Ans-obligations will undermine motivation
goal setters intrinsic vs extrinsic Correct Ans-those who strive for goals for intrinsic reasons
are more likely to attain their goals and be satisfied than those who strive for goals for extrinsic
reasons.
Special cases of punishment Correct Ans-follow behavior immediately, focus on behavior and
not personality - avoid personal attack, allow due process, provide clear and specific info about
the correct way of doing things/ agree on change, provide clear rules and be consistent, take
progressive action.
why rewards fail Correct Ans-counterproductive behavior rewarded, too long of delay
between reward and performance, reward not rewarding or become entitlements - people
want more rewards, reward not seemingly linked to behavior - employee of the month, reward
not attainable, reward not equal to input.
equity theory Correct Ans-o/i= outcome divided by input equals equity. O/i = overpayment.
o/I = underpayment inequality.
organizational justice Correct Ans-distributive justice - fairness of outcome, procedural justice
- fairness of process used to determine outcome, interactional justice- being treated with
dignity and respect
, expectancy theory Correct Ans-will i value the outcome? If i put in the effort will it fulfill
performance requirements? Will meeting performance requirements result in a reward?
job enrichmenent Correct Ans-adds more responsibility to the same number of tasks
job enlargement Correct Ans-adds more tasks at the same level of responsibility
why job enrichment fails Correct Ans-managerial resistance, no commitment, individual
differences, organizational culture, employee expectations, and technology or bureaucratic
constraints.
Job satisfaction on employee performance Correct Ans-satisfied workers are more
productive, have fewer avoidable absences, and are less likelyto quit
hygiene factors Correct Ans-Prevents Dissatisfaction. quality of supervision, company
policies, pay, physical working conditions, job security, working with others.
Motivators Correct Ans-Promotes satisfaction. promotion opportunities, growth, recognition,
responsibility and achievement.
job satisfaction Correct Ans-pay has diminishing returns - after about $40,000 a yer, there is
no relationship between amount of pay and job satisfaction. People with a negative core
evaluation are usually not satisfied with their jobs. Satisfied employees provide better customer
service and are more willing to go beyond the normal expectations of their job.
job dissatisfaction Correct Ans-decrease performance, lower organizational citizenship,
reduce satisfied customers, and increase absences and turnover.
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