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Zaxby's Certification Exam – FOH | Questions with 100% Correct Answers |Verified
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Zaxby's Certification Exam – FOH | Questions with 100% Correct Answers |Verified
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Zaxby's Certification Exam – FOH | Questions with100% Correct Answers |Verified
Which solution is used to wipe the exterior and interior of the door to the ice machine? - ✔✔Quat
sanitizer solution
Every guest must be acknowledged promptly with a ___________ and a _________. - ✔✔Friendly
expression: positive tone of voice
Tea machine smallwares must ALWAYS be placed on a clean tray before placement at the Drive-thru
Drink Station. - ✔✔True
When setting the cookie display, held over cookies must be placed _______. - ✔✔To the rear of the
cookie display using FIFO
Which solution is used to clean all other exterior surfaces (with exception of interior/exterior door) of
the ice machine? - ✔✔All-purpose cleaner
When should you repeat guest orders before completing the order transaction? - ✔✔Always repeat
orders back to the guest
Which chemical is approved for cleaning the drive-thru window? - ✔✔All purpose cleaner
When providing change for the guest, always hand the ________ first and then the _______ next. -
✔✔Coins: bills
A guest take-out order for 1 Zalad and 2 Sandwich Meals is placed in which bag? - ✔✔T-sack
What is the primary function of the FOH Expeditor? - ✔✔Checking orders for accuracy and quality
, Order tickets are used to: - ✔✔A.Track guest orders
B.Call out guest orders
C.Verify the accuracy of orders
D.All of the above- Correct
Which bag is used for packing a take-out order with a 3 compartment container and a Zalad take-out
container? - ✔✔T-sack
During bagging, Zalad take-out containers are placed: - ✔✔Flat and on the bottom of the bag
Napkins, condiments and cutlery must be placed: - ✔✔Napkins, condiments and cutlery must be
placed:
When bagging hot and cold items, ALWAYS place the hot items _________. - ✔✔On top of the cold
items
What is the correct order for packing a Zax Kidz Meal? - ✔✔Place small logo box in Zax Kidz bag, place
sauce and Zax Kidz treat, then fold bag twice
The maximum number of 205 boxes that can be placed in a die cut bag is? - ✔✔2
Guest take-out orders are bagged at: - ✔✔The rear service countertop
How long can a guest be placed on hold if they call the store? - ✔✔60 seconds
Which action should you take if a guest refuses to be placed on hold? - ✔✔Immediately take care of
the guest
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