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SHRM-CP Assessment Exam With Complete SolutionsLatest Update
What kind of business problem can best be addressed using Six Sigma tools?
Reducing inventory and duplication
Speeding up processes
Improving Quality
Improving workflows - ANSWER Improving quality
Reason
The use of six sigma tools can resolve quality issues. It is a strategy for finding and
eliminating the causes of defects and errors in manufacturing and business processes.
Other business problems that can be resolved by the use of six sigma include too much
variation, challenging root cause identifications, numerous technical considerations,
and other complex issues. Lean Six Sigma: The primary function of this is to eliminate
waste and improve the process flow.
For additional guidance, refer to Module Organization, Functional Area 6, Section 3
A company has experienced a number of problems with its computer system as a result
of Internet viruses that have been brought into the system when employees opened
nonwork-related files. The system administrator asks HR to create and implement a
policy that limits employee access to the Internet. Would this Internet policy be a good
idea?
,Yes; as a policy, it would become automatically enforceable under a union contract.
Yes; it can help an employer to monitor employees' Internet use.
No; it would violate an employee's right to privacy.
No; it is not a deterrent to employee misconduct. - ANSWER Yes; it can help an employer
to monitor employees' Internet use.
Rationale
Certainly a written policy could set limits for employees' personal use of the Internet and
reduce the influx of computer viruses. Other benefits are possible, too. It may never
eliminate employee misconduct. But it could help the employer avoid incidents that
could lead to embarrassment for the company and/or potential legal problems. Further,
having a formal policy on file and communicating that policy to employees reduces the
employer's exposure to invasion-of-privacy claims.
For further information, refer to Module Organization, Functional Area 9, Section
What three generic strategies do have the potential to be successful, according to
Michael Porter?
Divisional, functional, matrix
Cost leadership, differentiation, focus
Customer intimacy, innovation, control
Introduction, maturity, decline - ANSWER Cost leadership, differentiation, focus
,Reason
Three generic strategies do have the potential to be successful: according to Michael
Porter: cost leadership, differentiation, and focus.
For more information, refer to Module Strategy, Functional Area 15, Section 3
Why do most OED programs start with a needs analysis?
It provides greater insights into best practice.
It provides different insights into the problem.
It limits unfair influence from management.
It is an ingredient essential in budget preparation - ANSWER It provides different
insights into the problem.
Rationale
A needs analysis results in a better understanding of the problem to include various
perspectives on the issue, itself, and its effects and possible causes. Management is a
stakeholder whose needs are managed in an OED intervention. A better understanding
will probably result in a more effective response but this is not the purpose of the needs
analysis. Best practices are explored once the need is better understood.
See Module Organization, Functional Area 6, Section 2
What is the basis for international law?
Conventions and treaties
Extraterritoriality and civil law
, Common law and supranational law
Due diligence and the rule of law - ANSWER Conventions and treaties
Rationale
International law is based upon treaties, conventions, pacts, protocols, and covenants.
The Geneva Conventions and Protocols is an example.
See also Module Competencies, Functional Area 0, Section 4
What is a benefit of informal organizations?
These factors limit employees in responding to unusual situations.
These factors make it easier to implement new approaches and practices.
These factors advance standardization for practices and processes.
These factors can be resistant to change - ANSWER These factors make it easier to
implement new approaches and practices.
Rationale
The informal is hard to define, as it does not have clear structural boundaries. Elements
of the informal include things such as shared values, informal networks, communities,
and pride. Because the elements of the informal are generally unwritten and not strictly
defined, they tend to be easier to use. Certainly, this informality supports the testing of
new approaches and practices more easily than would strict adherence to a set format.
For further details see Module Organization, Functional Area 5, Section 2
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