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SHRM-CP Study Guide Questions And Correct Answers
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SHRM-CP Study Guide Questions And Correct Answers...
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SHRM-CP Study Guide Questions And Correct AnswersFishbone Diagram - ANSWER Used to map out a list of factors that affect a problem or
desired Outcome
Numerical Rating - ANSWER Is a quantifiable measure of desired performance, and it
serves as a target for improvement.
Organizational Needs Assessment - ANSWER Where is the training needed in the
organizational level?
It defines the KSAs required as the organization prepares for the future.
Organizational Development OD ANSWER Is a comprehensive approach designed to
alter the belief, attitudes, values, culture, and structure of organizations so that they can
cope more effectively with new technologies, markets, and challenges. Organizational
Development approaches are utilized to enhance Organizational Effectiveness (OE).
Scatter diagram - ANSWER Quality tool that displays potential relationships between
two variables. (e.g. Trend and Ratio) (e.g. to identify if years of experience can be
related to income level)
Sample return - ANSWER A quantifiable result due to a designed activity. (e.g. An
average of improved productivity)
Designing an OED Intervention - ANSWER Includes diagnosing readiness of the target
audience for the impending change. Diagnosis of readiness and securing commitment
can be acquired from the input of managers).
Interpersonal Strategies - ANSWER Deals with the work relationship among the
employees. Activities involve clarifying expectations and work norms to avoid
misunderstanding or conflict.
,OD/ OE involves analyzing 3 areas of an organization: - ANSWER Its people, its
processes, and its planning
Process-related performance problem - ANSWER Impractical or outdated procedure
are an example of process-related problem.
Goldratt's Theory of constrains - ANSWER The greater constraints faced by
organizations come from policies.
Six Sigma - ANSWER Its a set of techniques and tools for process improvement. It was
introduced by engineer Bill Smith while working at Motorola in 1986
Six Sigma Black Belts - ANSWER Project Leaders
Six Sigma Green Belts - ANSWER Employees
Organizational Structure - ANSWER The Method by which work flows through an
organization. It allows group to work together within their individual functions to
manage tasks.
An Ombudsperson - ANSWER Is a neutral party with limited powers and cannot
therefore negotiate for one party. It can investigate, the dispute, establish facts, and
refer the matter, along with the evidence, to management or to other forms of ADR.
Open-door policy - ANSWER Form of dispute resolution that opens the lines of
communication within a company
High involvement employee - ANSWER Employee involvement strategies that allow
employees to participate in managing the organization.
, Corporate Social Responsibilities - ANSWER A corporate self-regulation that gets
in-built into the business model. The CSR policy functions as a self-regulatory
mechanism whereby an enterprise monitors and assures its active compliance with the
spirit of the law, ethical standards, and national or international norms.
How can training evaluations best be presented to management? - ANSWER Presenting
a report which shows the effect training and skill development has had on productivity
Best way for an organization to determine recruiting effectiveness - ANSWER Analyze
Yield Ratios
Yield Ratios - ANSWER Reflects the percentage of job candidates at the beginning of a
step in the recruiting/selection process who move on to the next step in the process.
Matrix Organizational Structure - ANSWER Two organizational Structures exist
concurrently.
Fair Labor Standards Act (FLSA) - ANSWER Significant Federal Legislation broadly
governs Compensation
Trend and Ratio Analysis - ANSWER The application of statistics to identify whether
relationships are present between two variables.
Construct Validity - ANSWER Demonstrates the connection between an abstract
attribute implied by research and job performance
Selection Rate - ANSWER Number hired/Number of applicants
Hawthorne Studies - ANSWER Shows that Environmental factors are less significant
than the social interaction among co-workers and between supervisors and employees.
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