Other
FUNERAL DIRECTING TEST 1
- Course
- Institution
FUNERAL DIRECTING TEST 1
[Show more]
Content preview
FUNERAL DIRECTING TEST 1First Call - Answers- the request, usually made by surviving family member, for a
funeral home to transfer a deceased from the place of death to the funeral home and for
the funeral home to carry out the wishes of the next of kin regarding funeral services
and disposition.
Phone Calls - Answers- is the most common means of notification
Notification of Death - Answers- Good funeral services begin with
Factors that contribute to the image - Answers- A-Tone of Voice
B- Speed of Questions
C - Dictation
D- Volume
E - Phone Image
F - Salutation
Sympathetic and professional - Answers- The funeral director's tone of voice should be
overly sad, forlorn,cheerful - Answers- The funeral director's tone of voice should not be
Name of Funeral Home, and own name - Answers- When answering the phone at the
funeral home, you should state what?
Slower - Answers- The speed of questions and pronunciation should be slightly
Clear and crisp - Answers- Diction should be
Loud - Answers- Volume of the funeral director's voice should not be too
Name, Location, name of caller, phone of caller, physician, age of deceased - Answers-
During the notification of death call, the funeral home should receive AT LEAST the
following information:
Courtesy and Ethics - Answers- are required when first call comes from another funeral
home.
we will be right there - Answers- Give the caller an estimated time of arrival but do not
say
Removal (Transfer of Remains) - Answers- The transfer of the deceased from the place
of death to the funeral home is called
Hearse , Van, Station Wagon - Answers- A transfer vehicle could be a
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller GEEKA. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
72042 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now