Smart Serve Practice Test Questions And
Answers 100% Pass
True or False
The Government of Canada issues licences for the sale and service of alcohol in Ontario - answer✔False,
The Alcohol and Gaming Commission of Ontario (AGCO), which is an arm's length agency of the Ontario
Government, issues licences for the sale and service of alcohol in Ontario. The AGCO can also suspend or
revoke a licence.
True or False
The minimum age for someone to serve or sell alcohol in Ontario is 18. - answer✔True
The minimum age for someone to serve or sell alcohol in Ontario is 18. He or she must also be Smart
Serve certified.
True or False
You could be held civilly and/or criminally liable if you serve too much alcohol to a customer. -
answer✔True, The Liquor Licence Act (LLA) is legislation that outlines the laws and regulations affecting
the sale and service of alcohol in Ontario. This includes ensuring that you never serve a customer to the
point of intoxication. Not complying with the laws and regulations, could result in you being held civilly
and/or criminally liable.
True or False
After an intoxicated customer has left your establishment, you are no longer liable for him or her. -
answer✔False, Your liability does not end when the customer leaves. If you have served a customer to
the point of intoxication, you are liable for them until they are sober again.
Drinking coffee will help a person who is intoxicated sober up faster. - answer✔False, Drinking coffee,
water or eating food will not help someone sober up faster. Once alcohol has been absorbed by the
body and moves into the bloodstream, only time will help.
True of False
An 8 ounce glass of beer is equal to an 8 ounce glass of wine. - answer✔False, There are big differences
in the alcohol content found in beer, wine, and spirits. This program will introduce a benchmark called a
"Standard Drink" to help you estimate the amount of alcohol each customer has consumed.
True or False
You can refuse the sale of alcohol to any customer even if they produce a valid I.D. - answer✔True, It is
your legal obligation to refuse the sale of alcohol to anyone if you have reason to believe he/she is
intoxicated and/or you suspect they may be purchasing alcohol for an underage person.
True or False
A customer can show identification without a photo to prove they are age 19 or older. - answer✔False,
A valid I.D. is one that is issued by the government and must include a person's photograph and date of
birth.
True or False
If an intoxicated customer arrives at your establishment, you should not let them in. - answer✔True, You
cannot allow an intoxicated customer to enter or remain on the premises of a licensed establishment.
True or False
On average, the body can metabolize approximately 2 standard drinks in one hour. - answer✔False, On
average, the body can metabolize approximately 1 standard drink per hour.
True or False
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