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CPXP 2 EXAM (LATEST) 2025 QUESTIONS WITH COMPLETE SOLUTIONS!!
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CPXP 2 EXAM (LATEST) 2025 QUESTIONS WITH COMPLETE SOLUTIONS!!
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CPXP 2 EXAM (LATEST) 2025 QUESTIONSWITH COMPLETE SOLUTIONS!!
HVBP stands for Answer - Hospital Value Based Purchasing
HVBP defined Answer - medicare system of reimbursing for quality care
DRG stands for Answer - Diagnosis Related Group
DRG defined Answer - a class of illnesses for which Medicare pays a fixed
amount instead of what is actually paid out to treat patient
Level of diversity in healthcare workers vs. patients Answer - level of diversity
is uneven
7 areas of cultural sensitivity Answer - communication, personal space, eye
contact, family organization, values, religion
4 core competences of Patient Family Centered Care Answer - respect,
information, participation, collaboration
11 strategies to support PFCC Answer - mission statement, strategic plan, PACs,
patien stories, share outcomes, leadership reounds, established patient
channels of communication, patient input on policy, training caregivers on
PFCC, empathetic language, health literacy
, 5 goals of the patient bill of rights Answer - support and protect rights, safety,
education, expectations, patient responsibilities
medicare beneficiary billing complaint relting to rights requires what response
Answer - medicare beneficiary billing complaint = grievance
a complaint related to CMS hospital conditions of participation requires what
response Answer - complaint related to CMS hospital conditions=grievance
Where must contact person for grievance be written down? Answer - in
patient rights
4 things that must be in a response to a grievance Answer - hospital contact,
steps of investigation, results of grievance, date of completion
How long does a hospital have to reply to a grievance Answer - 7 days
How long does a hospital have to resolve a grievance Answer - 30 days
6 step model to service recovery (ALFAFR) Answer - apologize, listen, fix,
atone, follow up, remember promise
8 de-escalation strategies Answer - empathy, clarify, respect, body language,
permit venting, avoid overreaching, non verbal (eye contact, soft, space), be
aware of sensory environment
4 acronymed communication strategies Answer - SBAR, HEART, HEAT, AIDET
SBAR Answer - situation, background, assessment, recommendation
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