Exam (elaborations)
Ihop Server Test 2024/2025 With complete solutions latest update
- Course
- Institution
Ihop Server Test 2024/2025 With complete solutions latest update
[Show more]
Content preview
Passed!!2024/2025
Ihop Server Test
what is the platinum rule of guest service Answer: treat guests as they want
to be treated
surveys reveal that guests have three basic expectations about the way want to
be treated in our restaurant. Answer: be there for me, listen to me, treat me
nicely
in general there are three type of guest Answer: fast friendly exact
when giving their order a guest tells you id like a cheese burger well done tomato
on the side bun toasted with no butter and fries extra crispy this guest is Answer:
exact
when seating a guest the guest strikes up a conversation with the hostess about
how many years they have been coming to this ihop and all the great memories
they have here. the guest is Answer: friendly
while waiting in the lobby to be seated a guest repeatedly asks when their table
will be ready this guest is Answer: fast
define the last process for resolving a guest concern Answer: listen apologize
solve thank
what is the best way to ensure your voice comes out across the telephone as
warm and energetic Answer: smile when talking
, Passed!!
2024/2025
which statement best describes the greeting you should give when answering the
phone Answer: good morning thank you for calling ihop on central this is
ashley how may help you
based on what you've learned, which statement about our guests is most true
Answer: our guests care most about being treated with warm and friendly
service that meets their needs
what is the proper procedure for washing your hands Answer: turn on water
to as hot as u can handle apply soap lather hands and wrists up to elbows for 20
seconds rinse dry with hand dryer or single use disposable paper towel and shut
off water with towel
why is it important to be in proper uniform Answer: appearance safety and
sanitation safety and sanitation are our biggest priority how the guest sees me
reflects on the restaurant and what our standards our
what are the guest's choices of accompaniment for all omelettes(except simple
and fit) Answer: 3 buttermilk pancakes, hash browns toast seasonal mixed
fruit or 3 flavored pancakes
how many pancakes are served witht rooty tooty fresh and fruity pancakes
Answer: 4 pancakes
what automatically accompanies the simple and fit veggie omelette Answer:
4oz mixed fruit
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Schoolflix. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79223 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now